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Form of workIf you are committed to public service, enjoy collaborating with others, share our valuesand have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. The City offers unique, diverse jobs and a variety of work locations. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
As a Customer Service Advisor, you will be responsible for working on accounts and depositing funds on a timely basis in order to facilitate The City's cash flow. This position is in a high pressure public service area and must be able to attend to customer's needs by using multiple cash related systems on different computer platforms. Primary duties include:
- Maintain a cash drawer and balance float daily.
- Receive cash, cheques and or debit card tenders by the public as payment of a service.
- Access multiple internal cash related customer information systems to complete the payment transaction.
- Respond to in person inquiries from the public providing information related to City programs and services as well as other related resources.
- Prepare bank deposits and maintain cash records allocating funds received to the appropriate accounts.
- Submit end-of-day files when all payments are processed.
- Use proper security procedures to safeguard City funds.
- Perform related office tasks as requested.
- Respond to in person inquiries from the public providing information related to City programs and services as well as other related resources.
Qualifications
- A High School diploma or equivalency (e.g. GED) plus at least 2 years of recent cashier and/or banking experience involving the handling of large volumes of cash on a daily basis.
- Previous experience with an electronic based cash register is required.
- Cash handling experience should be within the last 5 years.
- Basic proficiency with Microsoft Office (Word, Excel and Outlook) is essential.
- Previous office experience involving data entry to PeopleSoft Human Capital Management (HCM) will be considered an asset.
- Excellent communication and interpersonal skills with a demonstrated customer focus.
- Well developed planning and organizational skills along with proven work standards, and mathematical ability.
- High attention to detail, stress tolerance, and the ability to work effectively and prioritize work in a fast paced, high volume environment.
Working Conditions: Potential exposure to verbal abuse from angry customers.
Pre-employment Requirements
- A security clearance will be conducted.
- Successful applicants must provide proof of qualifications.
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