Service Advisor

JOB DESCRIPTION: SERVICE ADVISOR

Primary Responsibility: The Service Advisor schedules and sells service work in the service department. The Service Advisor works with the customer to ensure his/her needs relating to the service or repair of his/her vehicle are met.

Primary Responsibilities:

• Be a trustworthy team player who is always happy to help
• Be knowledgeable about the Wolfe Automotive Group, Wolfe Pack Advantage Program, and it’s benefits to customers.
• Protect the legal and financial welfare of the dealership
• Support the efforts of his/her colleagues
• See ways to exceed the expectations of customers and co-workers
• “Take the High Road” by maintaining legal, moral, and ethical standards with all customers and employees
• Meet or exceed CSI and or NPS targets
• Meet or exceed targets and forecasts (personal and departmental) as established by management
• Seek ways to exceed the expectations of colleagues and customers
• Adhere to the core values of being TRUSTWORTHY TEAM PLAYERS THAT ARE HAPPY TO HELP

Primary Duties:

• Answer the telephone promptly, courteously and in a friendly, professional manner
• Greet and accommodate walk-in customers promptly, identify repeat customers, and treat them accordingly
• Respond to emails in a timely, professional manner
• Provide timely, friendly and professional service.
• Ensure that each and every customer encounter is consistent, courteous and helpful.
• Ensure that customer complaints are handled tactfully, promptly, with genuine concern and according to dealership guidelines
• Notify the Service Manager immediately of urgent, complex customer needs, concerns or comments
• Take the initiative to exceed customer expectations, even if it requires overcoming obstacles
• Accurately collect customer information and input into PBS or manufacturer-specific programs
• Maintain an effective appointment system to verify customer problems, recommend or sell additional services and accurately communicate concerns to technicians.
• Educate customers about vehicle needs based on vehicle history, maintenance schedules, promotions, etc.
• Physically verify all odometer readings while visually inspecting each vehicle
• Reasonably estimate the cost and completion time of requested or recommended work
• Review open Service Orders and maintain contact (at least once per day) with customers
• Advise customers immediately if additional work is required and obtain customer approval for such work
• Review invoice details (concern, cause, correction, and cost) with each customer
• Prepare warranty work orders as per guidelines
• Attend department meetings
• Follow all company and manufacturer policies, directives, and procedures
• Complete training modules to maintain yearly 100% requirements

Qualifications

• Strong organizational skills
• Detail-oriented person
• Ability to work outdoors and be on feet for extended periods of time
• Excellent communication skills
• Great customer service skills
• Team-oriented person
• Strong interpersonal skills
• Desire to learn and continuously improve
• High School Education or equivalent
• Must have at least a class 5 driver’s license
• You’re chill and flexible, meaning you’re always down to be a team player. You’re cool with your responsibilities changing to fit the needs of the dealership
• You take serious pride in your work and won’t stop until everyone is happy

Job Type: Full-time

Salary: $4,500.00-$8,500.00 per month

Benefits:

• Paid time off

Schedule:

• Monday to Friday

Experience:

• Service Advisor: 1 year (preferred)
• Customer service: 1 year (preferred)

Ability to Commute:

• Canmore, AB T1W 1P2 (preferred)

Ability to Relocate:

• Canmore, AB T1W 1P2: Relocate before starting work (preferred)

Work Location: In person