Customer Service Agent

SE Mutual Insurance Company (SEM) is a well-established growing insurance company that has been serving New Brunswick policyholders since 1938. Our focus is protecting the interest of our members, by offering insurance coverage and options that are tailored to life in New Brunswick. Operating locally gives us the flexibility to adapt to change and make decisions quickly. It also means that the majority of earned premium dollars (97%) stay right here in New Brunswick. Not many insurance companies can say that. We are proud of our roots and proud to do business on behalf of our member-owners in New Brunswick.

Position:

SEM is actively seeking a Customer Service Agent in Sackville, NB.

Reporting to Mark Estabrooks, Agent, this Customer Service Agent will be responsible to service existing clients by assessing their needs and recommending solutions. As a successful Customer Service Agent you will stay up-to-date with product features and benefits, provide over-the-top Customer Service and consistently meet company goals.

Responsibilities:

• Responding to incoming requests for insurance through the phone, email, website or walk-ins
• Service on-going client needs, advise on insurance matters, recommend solutions and answer inquiries
• Assist with the retention of existing book of business
• Proactively reach out to existing clients to do thorough reviews of coverage
• Keep current with underwriting rules and workflow processes

Qualifications:

• Completed post-secondary education (Business, Finance, Insurance, Accounting, Economics)
• General Insurance License required (or obtained within 2 month)
• Experience in the Insurance Industry would be an asset
• Excellent skills in communication (verbal/written), organization, time management, client service, decision making and problem solving
• Comfortable with technology and the use of IT Systems and Microsoft Office

Benefits:

• Competitive salary
• Paid vacation time
• Opportunity to work with a local growing company that is forward thinking

If you are interested in this exciting, challenging position with SE Mutual Insurance, please send your resume in confidence to Mark Estabrooks by January 23, 2024.

We would like to thank all applicants for their time and interest, however only those selected for interviews will be contacted.

Job Types: Full-time, Permanent

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer Service: 1 year (preferred)

Work Location: In person

Application deadline: 2024-01-23