Customer Service - Ticketing Agent

Position: Ticketing Agent

Responsible to: Ticketing Operations Manager

Hour of Work/Status: Part-time Casual; number of hours varies per week (must have some availability for weekday, evening and weekend shifts)

Reporting to the Ticketing Operations Manager, the Ticketing Agent is responsible for the day to day selling of tickets and maintaining a high level of Customer Service. Although they report to the Ticketing Operations Manager, their day-to-day work is supervised by the Ticketing Supervisor.

Duties and Responsibilities:

· Follow prescribed procedures to opening and closing the box office including but not limited to: preparing cash floats, reconciling end of day reports and end of day deposits;

· Deliver accurate sales and distribution of tickets;

· Handle incoming calls and inquiries effectively and efficiently including troubleshooting for Internet customers;

· Provide prompt and courteous service in a professional manner, demonstrating a high degree of approachability;

· Maintain awareness of performances, services, promotions and events;

· Maintain a working knowledge of ticketing software and upgrades;

· Follow all internal control procedures for handling cash / credit for auditable ticket distribution and accountability;

· Communicate effectively with Front of House staff regarding box office/ticketing matters related to each performance;

· Communicate effectively with Ticketing Operations Manager, Assistant Ticketing Operations Manager and Ticketing Supervisor; and

· Other duties as may be prescribed by the Ticketing Operations Manager.

Core Competencies:

· Proficient computer skills

· Previous money handling experience

· Strong Customer Service skills

· Excellent communication skills

· Detail orientated

· Scheduling flexibility: available for day, evening and weekend shifts

· Bilingualism (French/English) is an asset

Job Types: Part-time, Casual

Salary: $16.50 per hour

Expected hours: 4 – 22 per week

Schedule:

• Day shift
• Evening shift
• Weekends as needed

Experience:

• Customer Service: 1 year (required)

Language:

• French (preferred)

Work Location: In person

Application deadline: 2024-01-23