Customer Service Agent

Customer Service Agent - On-It Regional Transit

SOUTHLAND is currently hiring a Customer Service Agent for seasonal work between May 17 - October 14, 2024. Shifts fall Saturday, Sunday and statutory holidays. Hours can vary depending on shift and location.

The successful candidate will work an average of 15 - 16 hours per week at an hourly rate of $18.00. Customer Service Agents are required to work outside.

Knowledge and Skills Required

• Good communicator – fluency in reading, writing and speaking English
• Ability to speak a second language preferred
• Confident, pleasant and welcoming disposition
• Previous experience in a customer facing / Customer Service position
• Ability to operate an i-Pad and ticketing apps
• Good problem solving skills
• Ability to work on own initiative

Principal Duties and Responsibilities

• Greet passengers arriving to depart for Calgary
• Check and scan tickets, sell tickets using i-Pad and app
• Answer customer’s questions about schedules, routes and timings
• Reflect the company, the On-It Brand, Parks Canada and Bow Valley Transit in a positive light
• Liaise with Supervisor, drivers and other CSA’s to ensure a smooth and trouble free operation
• Assist drivers with loading passengers and ensuring on-time departures
• Provide information to the Supervisor to enable them to make decisions regarding service, load levels and service changes
• Compile data on passenger numbers for each trip
• Manage and log lost property items

Education and Experience

• High School Diploma or General Equivalency Diploma (GED)
• Experienced working in a Customer Service environment

Job Types: Part-time, Seasonal
Contract length: 5 months

Salary: $18.00 per hour

Expected hours: 15 – 16 per week

Schedule:

• Holidays
• Weekends only

Ability to commute/relocate:

• Banff, AB: reliably commute or plan to relocate before starting work (required)

Work Location: In person