Customer Service Agent Yeg

FLIGHTCRAFT AVIATION SERVICES has a long year history of providing safe, best in class aviation ground handling services. As we grow, we are currently seeking candidates for CUSTOMER SERVICE AGENT based in Edmonton, Alberta. This career is a part of the overall Flightcraft Team, and is an integral part of the Leadership Group within the company.

JOB SUMMARY: Customer Service Agents (CSA’s) work under the direction of the Owner/Operator and or Manager (ATW) and/or Supervisors to ensure passengers and customers are handled according to specific company policies and procedures. They are a part of the overall Flightcraft family. They will support and work alongside all areas of the company and foster the team atmosphere of Flightcraft. Quality Customer Service, attention to detail, company procedures, safety, and teamwork are key components to be a successful agent. The ideal candidate must possess solid verbal and written communication skills, be energetic, outgoing, understanding and accepting of change. They must also be flexible and able to deal with the adapting nature of aviation.

DUTIES AND RESPONSIBILITIES:

• Provide quality Customer Service to a variety of customers, including travelling passengers, travel agencies, corporate customers, and other internal and external groups.
• Answer phones/emails, give out fare and schedule info, take and create reservations, etc.
• Filing, taking electronic payments, and preparing cash reports.
• Greeting flights, making announcements (boarding calls, paging passengers).
• Work through flight IROP’s as required.
• Work through flight baggage issues as required.
• Assist with baggage handling (bag jams/bag room congestion) and deliveries as required.
• Perform Turn, RON, and Ad-Hoc flight requirements as needed.
• Provide cabin cleaning as needed, per carrier specifications.
• Load catering/commissary/ice as required.
• Brew and load coffeehot water jugs as required.
• Assist with on-board catering requirements.
• Operate jetways, per air carrier and airport policies.
• Update internal operations requirements.
• Provide daily or shift reports to supervisors and/or management.
• Other duties as assigned by management.

QUALIFICATIONS AND REQUIREMENTS:

• Must be able to apply and secure an Airport Restricted Area Pass (RAIC).
• Must have valid driver’s license with clean abstract.
• Ability to speak, write and understand the English language.
• Previous airline and/or in person Customer Service experience would be an asset.
• Must have excellent team player competencies.
• Must be able to work with minimal supervision, and/or in a team environment working varied and/or

split shifts.

• Must be willing to adapt to the changing nature of aviation.
• Must be willing to work outdoors in all weather conditions.

ADDITIONAL INFORMATION:

• PPE required is provided to employee.
• 50c/50e Cost Share on all Uniform Pieces.
• Paid Training.
• RAIC Deposit may be required as mandated or required by Airport Authority.