Customer Service Representative

Responsibilities:
- Provide exceptional Customer Service to clients via phone, and in-person interactions
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Handle and resolve customer complaints or issues effectively and efficiently
- Perform data entry tasks accurately and efficiently to update customer information and records
- Utilize phone etiquette skills to ensure positive customer interactions
- Analyze customer needs and recommend appropriate products or services
- Communicate effectively with customers to provide product information, answer questions, and address concerns
- Assist with sales activities by promoting products or services to customers

Skills:
- Fluent in English, both written and verbal communication skills
- Multilingual abilities, particularly in Spanish, is a plus
- Strong Customer Service skills with the ability to handle difficult situations professionally
- Excellent phone etiquette and interpersonal skills
- Ability to analyze customer needs and provide appropriate solutions
- Sales experience or knowledge is an asset

We offer competitive compensation and benefits packages. Join our team of dedicated professionals who are committed to providing exceptional Customer Service.

Job Types: Full-time, Permanent

Salary: $15.00-$29.84 per hour

Benefits:

• Casual dress
• Dental care
• Extended health care
• Flexible schedule
• On-site parking
• Paid time off
• Store discount

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Overtime
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Customer service: 3 years (required)

Ability to Commute:

• Calgary, AB T3N 1W3 (required)

Ability to Relocate:

• Calgary, AB T3N 1W3: Relocate before starting work (required)

Work Location: In person