Address
Form of workOur employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.
Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Read on to see how you can shape the future, win as a team, and grow with us.
About the role
We’re looking for a Senior Customer Service Representative to join our growing Claims Operations team!
This is a 12 Month Secondment which can be based in Calgary or Edmonton.
What you'll do here:
- Respond to calls from insureds, Adjusters, CSRs, External Vendors, regarding file inquiries as needed.
- Answer calls in a professional manner to take care of our insureds and vendors.
- Handle urgent situations in a courteous and respectful manner.
- Recommend our business partners to our clients (rental company/body shop/emergency service/contractor).
- Prepare and update correspondence to vendors and customers.
- Document incoming requests in accordance with established standards and procedures.
- Consult, interpret, verify, correct, and update various documents and data.
- Issue payments and manage salvage processes.
- Review and extend rentals within policy guidelines.
- Coordinate and schedule appraisers for field reviews.
- Identify process improvements to management.
What you bring to the table:
- Bachelor's degree or insurance training or equivalent training or experience.
- At least 1 year of experience in a call centre environment.
- Can consistently perform at a superior level with respect to both the accuracy and volume of work completed.
- Excellent communication skills in both French and English (optional)
- Passionate about Customer Service.
- Comfortable with computer systems.
- No Canadian work experience required, however, must be eligible to work in Canada.
This posting will close on 14-December-2023 @ 11:59 PM MST
What we offer
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a temporary member of our team:
Inspiring leaders and colleagues who will lift you up and help you grow
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.
If you are an employee of Intact or belairdirect, please apply for this role on Contact People.
