Customer Service Representative

Overview:

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a great opportunity to work in a fast-paced environment and contribute to the success of our company.

Responsibilities:

- Answer incoming calls and respond to customer inquiries about functions and catering

- Provide accurate information about our products and services to customers

- Assist front of house staff with new drinks menus and food menus

- Maintain customer records and update information as needed

- Handle customer complaints or escalations with empathy and problem-solving skills

- Marketing and social media

- Perform general administrative tasks such as filing, data entry, and document preparation

- Utilize computerized systems to track customer interactions and maintain accurate records

Experience:

- Previous experience in a Customer Service and restaurant role is preferred

- Strong organizational and time management skills

- Excellent verbal and written communication skills

- Proficient in using computerized systems and software such as Google, Mac, excel, word and adobe

- Ability to multitask and prioritize tasks effectively

- Knowledge of office procedures

- Experience in a restaurant office

Job Type: Part-time

Salary: $17.00-$21.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• Discounted or free food
• Flexible schedule
• On-site parking

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Restaurant: 2 years (preferred)
• Administrative experience: 2 years (preferred)

Work Location: In person