Customer Service Representative

Are you a person with a passion for providing top-notch Customer Service? Do you envision a career where you can grow in your skills, and teamwork is celebrated? If so, we are looking for you!

At Mr. Rooter Plumbing, we believe that a thriving team is the key to outstanding Customer Service. Our mission is to provide memorable experiences for our customers, and our CSR team plays a vital role in making this happen.

What is important to us:

- Empowering others to succeed.
- Share in our passion – everyday.
- Always act with integrity.
- We work as a team.
- Progress not perfection.
- Always world classservice!
- Having fun in the process!

How to Know if You are a Good Fit

- You are a confident individual that works well with others.
- You have a strong desire for personal and professional development and are committed to
learning new skills.
- You enjoy interacting with others both on the phone and in person.
- You have exceptional communication skills and have the ability to understand and
empathize with a customer’s challenging situations.
- You are an active listener. Listening to understand their issues and needs in order to provide
an accurate solution.
- You have strong organizational skills and attention to time management
- You are able to stay calm in stressful situations and resolve customer complaints.
- You are detail oriented.
- You enjoy collaborating with your team in order to provide the highest quality and
efficiency every time.
- You use your upbeat, positive demeanour to encourage and support others.
- You can easily follow company guidelines and procedures in order to serve the team.

You Will Be Responsible For

- Providing administrative support to your direct supervisor as
well as the Management Team.
- Be at the front of the line answering calls in a professional and friendly manor; creating a
memorable experience for every customer.
- Effectively communicate with the customers and Mr. Rooter Team.
- Schedule customer’s appointments on the dispatch board.
- Writing and mailing notes to our customers.
- Posting on Social Media
- Maintaining reports for Supervisors and Management as requested.
- Being on an On-Call rotation with the CSR Team.

If you're ready to join our talented & enthusiastic team, it is time to take the next step! APPLY TODAY!

Job Types: Full-time, Permanent

Salary: $15.00-$20.00 per hour

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• On call
• Weekends as needed

Application question(s):

• Are you a resident of Canada?

Experience:

• Customer service: 1 year (preferred)

Language:

• English (required)

Work Location: In person