Customer Service Representative

Our common goal, our passion, is to create global communities connected through play and social experiences. We believe the world needs more places where coming together, connecting and having fun are inevitable. What makes us jump out of bed every morning is knowing we’re integral to create these meaningful places, and we need people like you to help us build them.

Our Customer Service Team, within our Waterplay division, needs the next, great, Customer Service Representative (CSR) to deliver outstanding support to our sales professionals and our customers. This is a position suited for customer-focused, self-directed, solution-seekers.

Our CSRs are a critical piece of the design and sales and process. They are:

• Astute listeners, knowing how to elicit information from customers to help design and quote the spray park or playground of their dreams.
• Effective communicators, able to convey the design and technical details of our features, bringing the catalogue pictures to life.
• Techies, confidently navigating our systems and CRM (Creatio) to create detailed and accurate orders.
• Methodical, super organized and task-oriented individuals.
• Part administrator, part advisor and part account manager ­– and 100% problem solver.

Although no two days are the same, here are the activities you’ll focus on in this position:

• Create documents and reports for internal and external use (sales funnel reports, quotes, contracts)
• Support our sales team with administration, trouble shooting and research
• Manage the order release process
• Participate in training and professional development to learn new and current product solutions, processes and design philosophies
• Delve into technical details of processes and systems, curious to find better ways and better methods
• Apply your knowledge, maturity and common sense for what is non-negotiable while also knowing where you have autonomy to make adjustments

This position is Hybrid, with the expectation that the successful candidate is in our Kelowna office at least 3 days a week.

If this sounds like something you would excel at, we would love to receive your application!

Job Types: Full-time, Permanent

Salary: From $50,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Customer service: 2 years (preferred)

Work Location: Hybrid remote in Kelowna, BC V1Y 7G6