Customer Service Representative

About The Job

Target Zero Waste is looking for an independent, self-starter with a strong call to exceptional Customer Service. Working directly with client and vendor representatives, this individual will manage day to day service issues, develop and maintain a good relationship with the property managers, and work with property managers and vendors to ensure timely issue resolution and service excellence.

What You Will Be Doing

• Respond to Customer Services issues in a timely and friendly manner by phone and email.
• Ensure issues are followed up on, resolved and documented.
• Be key point of contact and build/maintain strong relationship with property managers and vendors to provide exceptional Customer Service.
• Keep files and database in order and ensure information is complete and accurate.
• Assist in updating and maintenance of systems for Target Zero Waste (this may include maintenance of a CRM, website or other database).
• Learning about the waste industry and the solutions we can offer to our clients.
• Finding opportunities for service improvements for clients.
• Schedule on call services for our clients.
• Assisting with diversion reporting for our clients.
• Perform other duties as required.

Knowledge, Skills and Abilities

• Exceptional Customer Service skills.
• Highly professional verbal and written communication skills (a writing sample may be requested).
• Prior experience in a call centre or other remote Customer Service environment is highly desired.
• Quick learner with great organizational skills.
• Excellent knowledge of the Microsoft Office suite.
• Ability to work in a fast-paced environment while juggling multiple responsibilities and shifting deadlines.

What do we have to offer you?

• Salary: $55,000 per year.
• Health spending account.
• A solid, family-oriented organization with an entrepreneurial mind-set that encourages you to take ownership of your role and effect change.

How to Apply

• Please apply on indeed.

Job Type: Full-time

Salary: From $55,000.00 per year

Benefits:

• Dental care
• Extended health care
• Paid time off

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 2024-04-01
Expected start date: 2024-04-15