Customer Service Representative

Evolution Technologies is looking for talent who is committed to providing exceptional service and support to our customers.

We are looking for a full time Customer Service Representative to join our team at our head office in Port Coquitlam, BC.

Please note that this is a fixed term (18 months) position.

Duties & Responsibilities:

• Providing exceptional and efficient Customer Service to our clients through phone and email communication ensuring that customer expectations are met and exceeded
• Arranging Return Merchandise Authorization (RMA)
• Support service, maintenance of products
• Record keeping and logging of all service calls
• Updating and maintaining client information files, data entry

Qualifications & Requirements:

• 5+ years’ work experience in a Customer Service role, preferably in wholesale trade and medical supplier industry
• Excellent written, verbal, and interpersonal communication skills
• Organized and detail oriented with great problem-solving skills
• Team player who works well under pressure, independently and as a member of a team
• Strong multitasking skills and ability to calmly and efficiently manage phone calls and emails
• Intermediate to advanced computer skills including knowledge of ERP and Microsoft Office Suite, and ability to type 50+ WPM
• Fluent in written and verbal English
• Applicants must hold valid work authorization in Canada

Job Types: Full-time, Fixed term contract
Contract length: 18 months

Salary: From $23.00 per hour

Benefits:

• Extended health care
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Port Coquitlam, BC V3C 2J9: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 3 years (preferred)

Work Location: In person