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Form of workJob ID: 7577
Working Business Language: English
Salary: At Wawanesa, salary is one component of a holistic, comprehensive and competitive offering that we provide to our employees. The salary offered is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role.The actual salary offered is expected to be in the range listed below, however candidates with salary expectations outside of the range are still encouraged to apply. The starting salary for this position is:
$52,000 - $55,000
At Wawanesa, we're proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Calgary, AB; Edmonton, AB
The Wawanesa Mutual Insurance Company, founded in 1896, is one of Canada's largest mutual insurers, with over $4 billion in annual revenue and assets of $12 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than two million members in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy. Learn more at wawanesa.com.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
As a Claims Service Ambassador (Customer Service Representative), you would contribute to Wawanesa's goal of delivering an exceptional and consistent claims experience through responding to inbound and outbound inquiry calls as well as first notice of loss auto and property claims
Job Responsibilities
- Provide direction and support to our members and stakeholders throughout the claims process, by providing exceptional service delivered with empathy.
- Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.
- Within a limited scope, adjust claim in a proactive manner.
- Within a limited scope, interpret policy wordings, determine policy coverage, and communicate coverage\decisions to members.
- Evaluate relevant information from sources such as appraisers, third party adjusters, contractors, and repair facilities to quantify losses.
- Within a limited scope, evaluate losses to determine liability.
- Coordinate services with vendors such as: appraisers, rental companies, repair facilities and other business partners inside and outside the organization.
- Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
- Perform other duties as assigned.
Qualifications
- Exceptional Customer Service skills demonstrating empathy and concern for member satisfaction.
- 1 year of Customer Service experience preferred.
- Post-secondary degree is preferred.
- Good investigative and analytical skills. Detail oriented with a high degree of accuracy regarding data entry.
- Excellent communication skills; listening, written, and spoken.
- Good time management and organizational skills with the ability to prioritize in a fast paced, changing environment.
* As part of next steps in the recruitment process, selected candidates will be contacted by phone for a 10 minute preliminary interview.
#LI-Hybrid
Wawanesa is proud to be one of Manitoba's Top Employers for 2023 recognizing that we are an exceptional place to work!
Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company's goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today's challenging markets.
Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual's protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence, jobs@wawanesa.com.
If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.
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