Customer Service Representative

PURPOSE OF THE POSITION:

The Grande Cache Recreation Centre recognizes that Customer Service is a strong representation of our organization’s goals, values, and mission. The Grande Cache Recreation Centre understands the importance of Customer Service and clearly wants to hire people who are both passionate about Customer Service, and excited to be doing it specifically for the Grande Cache Recreation Centre. Our customers trust information given by you, clearly the best candidate is not just good at their job, but also, they are good to people. If you are passionate about working with customers and have an interest in recreation, this position is for you!

SCOPE:

Reporting to the Customer Service Coordinator, the Customer Service Representative is responsible for creating ongoing relationships with members of the Grande Cache Recreation Centre and provide appropriate and timely information on programs and services.

RESPONSIBILITIES:

• Process cash sales according to current policies, ensuring accurate and efficient balancing of cash and terminal. May include payments for memberships, registrations, resale products and facility payments.
• Follow check-in procedures for memberships and admissions, including the application of facility wristbands.
• Ensure appropriate use of the facility by guests and enforce guidelines and rules.
• Register members into database for memberships, programs, bookings etc. and ensure registration and wait lists are monitored and managed accordingly.
• Accurate cash handling of registration payments, NSF payments, point of sale purchases, rentals, and GCRC facility sponsorships.
• Be available for a variety of shifts, including evenings and weekends.
• Other duties as assigned by the Facility Manager

QUALIFICATIONS / EDUCATION / EXPERIENCE:

• To perform this job successfully, the individual must be able to perform the duties listed above with a high degree of quality, timeliness, and precision.
• Administration experience is considered an asset.
• Standard First Aid with CPR “C” and AED.
• R.C.M.P Criminal Record Check

COMMUNICATION SKILLS:

• Excellent communication skills (written and verbal).
• Excellent documentation skills.
• Ability to concentrate – follow customers issues without distraction to resolution.
• Good composition skills – ability to compose a grammatically correct, concise, and accurate written response.
• Work successfully in a team environment as well as independently.

COMPUTER KNOWLEDGE/SKILLS:

• Familiarity with Windows, Microsoft Outlook, Microsoft Word, and Internet Explorer.
• Experience with Recreation Software an asset (BookKing).
• Excellent typing skills.
• Demonstrates a proficient knowledge of email applications.
• Ability to successfully adapt to changes in the work environment.

CUSTOMER FOCUS:

• Excellent Customer Service skills, including maintaining focus on the customer issue in a fast-paced environment.
• Ability to empathize with and prioritize customer needs.
• Demonstrates interpersonal skills with a diverse customer base.
• Demonstrates conflict resolution, negotiation, and de-escalation skills.
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
• Ability to determine customer needs and provide appropriate solutions.

WORKING CONDITIONS AND PHISYCAL ENVIRONMENT:

• Occasional light lifting.
• Extensive use of the computer and telephone.
• Long periods of sitting required.
• This position requires evening and weekend scheduled shifts.

HEALTH & SAFETY:

• All personnel working at the Municipal District of Greenview are governed by the Municipal District Health & Safety Policy.
• Ensures all operations are conducted in a safe manner and in accordance with the Municipal District policies and Occupational Health & Safety Regulations.
• Ensure proper ergonomic requirements are met and good ergonomic procedures are practiced.

Note: The above statements are intended to describe the general nature and level of work being performed by the incumbent of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position.

Job Types: Full-time, Permanent

Salary: $27.00-$32.00 per hour

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Wellness program

Schedule:

• Day shift
• Evening shift
• Weekends as needed

Supplemental pay types:

• Overtime pay

Experience:

• Customer service: 2 years (preferred)

Work Location: In person