Customer Service Representative And Backup Dispatch

For over 60 years, Manderley have been leaders in the Canadian Nursery Landscape Industry thanks to the commitment of our people to quality, Customer Service and environmental innovation.

Manderley is driven by an entrepreneurial spirit, and a focus on teamwork, personal and professional growth, and positivity. We care about our customers and are proud that our efforts help to create living greenspace for beautiful, healthy communities.

For more information on our company, our products, and our culture, visit www.manderley.com/careers

Reasons to Join Manderley!

• Competitive Wages
• Overtime
• Health Spending Account
• Potential Sales Bonus
• Product discounts for employees and their friends and families.
• Two scholarships are annually awarded to employees and their children.
• Working with a great team
• Other company perks

Seasonal Customer Service Representative (CSR)and Backup Dispatch

The Customer Service Representative is a critical part of the Manderley family. You are the main point of contact between the Manderley team and our valued customers.

The Customer Service Representative provides Manderley's customers with the highest level of service, whether it's order taking, problem solving, providing helpful tips or aftercare. Strong written and verbal communication are essential in answering the phone, writing emails and participating in the team environment.

What will YOU be doing as Seasonal Customer Service Representative and Backup Dispatch?

• Answer inbound phone calls with professionalism and enthusiasm.
• Be knowledgeable about products, services, and care tips in order to provide exceptional Customer Service.
• Assist with orders – ensure information is processed accurately.
• Resolve customer concerns promptly and with care.
• Ensure client accounts are paid according to their terms, perform collection calls.
• In collaboration with the Dispatcher, aid in dealing with driver issues while on the road, such as: incorrect or missing delivery information, equipment issues, and accidents.
• Working with Dispatcher to assign routes and schedules.
• Other duties as required.

What YOU bring to the table

• Strong Customer Service and troubleshooting skills.
• Active listening.
• Ability to effectively communicate both verbally and in writing.
• Strong attention to detail.
• Ability to deal with people sensitively, tactfully, diplomatically, and professionally always.
• Computer literate, including effective working skills of MS Word, Excel, and e-mail.
• Strong work ethic and positive team attitude.

Our season runs to mid-November, weather dependent.

Compensation is $20.00-$22.00 hourly rate.

Manderley welcomes and encourages applications from people with disabilities. Accommodation is available on request of candidates taking part in all aspects of the selection process.

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