Customer Service Representative - Calgary

The Opportunity:

MTE Logistix Calgary is looking for a highly motivated Customer Services Representative (CSR) to join our team. Reporting to the Customer Service Manager (CSM), this exciting opportunity is responsible for performing administrative and specific order functions, ensuring daily success with transactions in a timely and accurate manner. Through effectively and efficiently managing priorities, the CSR is a key contributor to the achievement of the department’s operational deliverables.

About Us:

We are growing as Canada’s preferred 3PL warehousing, distribution, and order fulfillment solutions provider.

How do we do it? We deliver superior service to our clients through effective and efficient material handling that meets the client’s requirements. We are also invested in our employees and live our Core Values by providing a safe work environment, work-life balance, training, development, and growth for employees in our business.

About you

Your Customer Service knowledge, skills, and experience is second to none. Your exceptional communication and problem-solving skills make the impossible possible and as a team player you are focused, innovative, and collaborative at reaching the objective. If you are organized, an attention-to-detail master, and a time-management champion who excels at rolling up your sleeves in a fast-paced changing environment where interruptions are frequent and routine, keep reading because we want to hear from you!

What will you do?

· Develop and maintain positive client relationships through clear and concise verbal and written communications in areas including but not limited to product volumes, shipping and receiving, and extended service opportunities.

· Accurately, effectively, and efficiently manage client account inventory, stock location and lot or date-code control.

· Review warehouse returned orders, ensure accessorial charges are captured and investigated, and report product damages or shortages to management.

· Effectively communicate and coordinate service issues or delays to customers and rush orders and product arrivals to the CSM and warehouse supervisors.

· Produce reports, summaries, and overviews of records to the CSM and other duties as assigned

What you need to succeed

Must-have

• Minimum Grade 12 Diploma or GED with one (1) year experience in an administrative role. Preference given to applicants with a Business or Logistics Administration diploma or certificate.

• Demonstrated proficiency creating accurate spreadsheets and reports and proven experience in the Microsoft Office suite - specifically must be strong in Word, Excel and Outlook and have working knowledge of Teams.

• Must have strong verbal and written communication skills and able to interact professionally with all levels of stakeholders. Must demonstrate efficient and accurate data entry skills.

• Must have proven time management, prioritization, and organizational skills.

• Competent at adhering to standard operating and safety procedures and policies e.g., inventory management, stock location control, loss prevention processes, and damage procedures

Nice to have

• 3PL experience in a fast-paced environment

What’s in it for you?

Our leadership team values your voice and input and is committed to your growth and success. We are committed to being our best and hiring the best!

We offer $21.00 per hour and a comprehensive compensation package that includes an employer contribution pension plan, paid vacation, a benefits package, learning and development, work-live balance, overtime, an employee assistance program, and free parking.

Position location:

• 6505 48th Street SE, Calgary, AB T2C 3J7. The role is permanent full-time, 40 hours per week scheduled Monday to Friday 7:30 am - 4:00 pm.

How to apply

Applications must be submitted online to be considered. Candidates may be contacted for an interview before the closing date. No recruiting firms please.

We thank all applicants for their interest however only those selected for an interview will be contacted.

• #MTEHP

Job Type: Full-time

Salary: From $21.00 per hour

Expected hours: 40 per week

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• On-site parking
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Calgary, AB T2C 3J7: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Data entry: 1 year (required)
• Microsoft Excel: 2 years (required)
• Warehouse Management System: 1 year (required)
• Data/Order Entry & Filing: 1 year (required)
• Customer Service: 1 year (required)

Work Location: In person