Customer Service Representative - Call Centre

Responsibilities

Tasks

• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Perform general office duties
• Receive and log complaints
• Sell merchandise
• Advise clients on advertising or sales promotion strategies
• Answer written and oral inquiries
• Explain procedures, risks and benefits to clients

Additional information

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Overtime required
• Tight deadlines
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Team player
• Ability to multitask