Customer Service Representative

This is a rare chance to join a highly innovative, established, and growing organization.
Imprint Plus is a premium supplier of name badges and accessories with a focus on building branding programs so our clients can build meaningful connections with their guests and customers.
This is a permanent full time B2B Customer Service role (in office with some flexibility).
Perks And Benefits Of Joining Imprint Plus
We truly feel that happy employees make the best employees! That is why we offer the following:

• Strong compensation commensurate with experience ($45K-$49K)
• Comprehensive benefit package including health, dental, pension and more.
• Bonuses based on company goals
• Paid vacation and sick days
• A professional, yet fun culture where you are valued
• An on-site gym!
  

We Are Looking For People That See Themselves As

• A people person that enjoys communicating over phone, email or chat
• Someone who values work/life balance
• A go-getter and problem-solver
• Fun to work with and enjoys being part of a team
• Organized and detail-oriented
• Enjoy working in a fast-paced office environment
• Ready to work for a growing company that values your input and creativity
  

Who We Are
Imprint Plus operates within the Avery® North America division of CCL Industries Inc., a world leader in specialty label and packaging solutions for global corporations, small businesses and consumers. Here in Richmond, BC, we feature the best of both worlds – the culture of a close-knit team, backed by the strength and success of a growing global network.
We've been in business for 40 years, Imprint Plus has partnered with over 37,000 businesses around the world, including many Fortune 500 companies, elevating their brand with award winning, high-quality, and cost-effective name badge and identification solutions.
We believe that happy employees make a business grow, which is why we place a huge value on office environment, goals and incentives, competitive salaries, and work/life balance.
A day in the life of a Customer Service Representative:
Role
We produce custom name badges and software across multiple industries. Your role will be to support current and future customers with orders. Expect to:

• Support customers in the purchase of their products
• Enter, verify, manage, and process both in-stock and customized orders. You will oversee and manage orders from beginning to end.
• Work with clients across multiple industries such as hospitality, finance, retail, and resellers
• Coordinate with colleagues in order management, artwork submission, and product delivery deadlines
• Troubleshoot when challenges arise, keeping a strong focus on Customer Service and satisfaction
  

Experience And Requirements Of The Customer Service Representative

• Strong English written and oral communication skills
• Excited to communicate and collaborate with many different clients on a daily basis
• Positive, upbeat attitude with a penchant for problem-solving and helping others
• Detail oriented, fast learner, and technologically inclined
• Comfortable working at your computer all day, proficient with MS Suite, and ERP order entry systems
• Thrives in a fast-paced environment
• Excellent interpersonal skills must have strong verbal and written communication skills. Fluent in English (verbal and written)
• Ability to work Monday to Friday 8 hour shift (Shifts are 7-3:30, 7:30-4, 8-4:30)
  

Find out why so many long term employees pride themselves in being a part of this organization.
This is an immediate opening and cover letters are not required.
We look forward to reviewing your resume!
#BPS #ZR