Customer Service Representative

When you join Ritchie Bros., you’ll be part of a diverse, global team that’s focused on delivering great customer experiences. Our culture is centered around people and guided by our core values of Integrity, Unity and Vision.

If you have an entrepreneurial spirit and are passionate about making a difference, we invite you to join our growing team. Whether you’re out in the field or back at your office, you’ll be helping us achieve our vision of becoming the trusted global marketplace for insights, services and transaction solutions for commercial assets.

We’re looking for a Part-time Customer Service Representative, The work location for this position is Grand Prairie, Alberta, and is considered a fully on-site role.

No experience required.

The Opportunity:

The Customer Service Representative will answer inquiries and process payments, communicate with buyers regarding purchases, payments, appointments, and picking up equipment post-sale.

In this role you’ll:

• Process Bidder Payments
• Contact successful bidders to advise payments, appointment booking, and pickup process.
• Track interactions relating to customer requests and proactively reports areas of customer concerns.
• Ensure confidentiality while dealing with bidders and consignors.
• Provide customers with information about upcoming auctions and auxiliary services.
• Ensure that superior Customer Service is delivered at all times to all customers.
• Provide additional administrative support as needed
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.

Here’s what you bring:

• Previous in person Customer Service work experience.
• Experience using computers, and the ability to learn new technology/software.
• Excellent keyboarding skills.
• A commitment to providing fantastic Customer Service.
• Able to work well with others and maintain a positive attitude in high-pressure situations.
• A friendly, outgoing, patient personality.
• You thrive working as part of team, pitching in wherever you’re needed most.
• You don't mind working hard, and you like to have fun