Customer Service Representative (Order Desk)

ABOUT SNOW CAP

Snow Cap is a BC family-owned and operated Canadian company, honoured to supply our customers Fine Baking ingredients for over 40 years. We are looking for dedicated hard-working people who will contribute to our fun and supportive culture.

SUMMARY

The Customer Service Representative is primarily responsible for inbound calls to process orders, supporting the fulfillment teams on completing orders for delivery and assisting Outside Sales reps with reports, orders, and other tasks. You are great at data entry and are passionate about providing excellent Customer Service. You are also a team player, partnering with Outside Sales to resolve customer issues as well as working with your peers to deliver on our Customer Service metrics.

PERKS - Why Join Us?

• $21-23 to start, commensurate on experience.
• Sunday-Thursday work week (9:30am-5:30pm), training for first month will be Monday-Friday
• Benefits package through Canada Life (medical, dental, vision, extended health, life insurance, LTD)
• Company RRSP Contributions
• Tuition reimbursement possibilities
• Staff product discount
• Company that promotes from within

DUTIES AND RESPONSIBILITIES

• Accurately inputting, processing, and handling inbound customer orders by phone, fax and email
• Acknowledge and resolve customer complaints
• Ensure customer satisfaction and provide professional customer support
• Keep records of customer interactions, process customer accounts and file documents
• Assist with placement of orders, refunds, or exchanges
• Answer questions from fulfillment teams (Warehouse, Shipping, Delivery Drivers) as required to ensure customer gets what they asked for
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Partner with your Outside Sales Representative to resolve customer issues

SKILLS AND QUALIFICATIONS

• Experience in Customer Service or call centre is a plus
• Baking or food experience is a plus
• Demonstrated ability to communicate, present and influence credibly and effectively

Other titles for this role: CSR, inside sales, Order Desk, call centre

Job Types: Full-time, Permanent

Salary: $21.00-$23.00 per hour

Expected hours: 40 per week

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Tuition reimbursement
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Burnaby, BC V3N5G4: reliably commute or plan to relocate before starting work (required)

Experience:

• Call center: 2 years (preferred)
• Administrative: 3 years (required)
• Customer service: 5 years (required)
• Microsoft Office: 2 years (required)

Work Location: In person

Application deadline: 2024-04-05