Customer Service Representative - Porch

The Alma Mater Society (AMS) is the University of British Columbia’s (UBC) student society, and works to improve the academic, social and personal lives of the 56,000 UBC students at its Vancouver campus. The AMS also runs nine food and beverage outlets, a catering and conference operation, and the AMS Student Nest, providing on-campus employment opportunities and generating revenue that goes directly back into supporting the students at UBC.
Position title:Customer Service Representative
Department: Food & Beverage
Reports to: Outlet Manager
Supervises: None
Employee status: Temporary, part-time until April 30, 2024
Hours per week: As available
Compensation: $17.00 per hour
The Customer Service Representative is the first point of contact in all our venues and gives the first impression to our guests. They greet our guests and achieve sales goals through recommendation and suggestive sales techniques, resulting in superior guest service. They handle cash transactions while staying focused and levelheaded even under pressure. We are looking for outgoing, friendly candidates who enjoy dealing with people while being hands on.
Duties & Responsibilities

• Provide excellent guest service
• Meet and exceed sales goals through suggestive sales techniques
• Demonstrate and apply exceptional product knowledge resulting in sales increases
• Work in a fast paced environment to complete POS transactions correctly according to AMS procedures
• Produce products to AMS standards applying AMS procedures
• Maintain a clean and safe work environment
• Follow the AMS food safety procedures at all times
• Work with the AMS mission statement and values to operate a successful department
• Other duties as required

Qualifications & Experience

• Ability to stand for extended periods of time
• Ability to lift up to 20kgs (44 lbs)
• Ability to do shift work (daytime, evenings, weekends and holidays)
• Ability to complete small monetary calculation for POS transaction
• Ability to learn quickly and work as part of a team
• Previous experience in a food service environment an asset
• Food Safe certification an asset

TO APPLY:
Please submit your resume.
At the AMS, we believe that a diverse workforce enriches our organization and we value individual life experiences, knowledge and self-expression that different people bring. We actively seek to create an environment where all employees, regardless of their background, race, ethnicity, gender, age, sexual orientation, disability, or any other characteristics, feel valued, respected, and empowered to contribute their best.
We warmly welcome and encourage individuals from any underrepresented group to apply for this position. We are dedicated to maintaining fair and inclusive practices in our hiring, promotion, and professional development processes to create the necessary conditions for a rewarding career.
Due to the large volume of resumes we receive at the AMS, we are only able to contact those we are interested in interviewing and cannot reply to email/phone/walk-in inquiries regarding application status.