Customer Service Representative (Temporary)

Pacific Northern Gas Ltd. (PNG), a subsidiary of TriSummit Utilities Inc., owns and operates natural gas transmission and distribution systems in British Columbia’s lower Peace River, west central, and north coast regions. PNG’s western transmission line extends from the Enbridge gas transmission system north of Prince George along the Highway 16 and Highway 37 south corridors to Terrace and then onto the port communities of Kitimat and Prince Rupert, providing transportation and gas services to twelve communities and a number of industrial facilities. In the Province’s northeast, Pacific Northern Gas (N.E.) Ltd. provides gas transmission and distribution service in the Dawson Creek, Fort St. John and Tumbler Ridge areas.

PNG’s Customer Care department has an opening for a Customer Service Representative in Terrace, BC. This temporary position starts immediately for up to approximately 8 months.

Wage Rate:

• $32.54 an hour as per collective agreement

What You Will Do:

As a Customer Service Representative, you will play an essential role within our Customer Care Department. Your responsibilities will include, but are not limited to:

• Answer phones and respond to customer inquiries, complaints and emergency calls.

• Receive, dispatch and distribute mail, parcels, courier packages and faxes.
• Maintain information on employee availability and monitor base station radio. Dispatch personnel as required.
• Collect and process information in order to final, transfer or establish a new or existing service or customer.
• Process service line and miscellaneous invoices reconcile accounts and maintain records.
• Process and data enter payments and prepare daily bank deposit.
• Process payment reversals, misapplied payments, and inactive account credit balances.
• Prepare accounts for collections, process funds received and maintain records of delinquent accounts.
• Review and follow up on active delinquent accounts for notice of disconnection.
• Create process and close service orders as required.
• Identify, investigate and correct billing errors and rejected transactions.
• Investigate meter exceptions and process adjustments and scheduled upload and download of meter reading files.
• Maintain meter reading management system and provide support to field staff.
• Assist with systems upgrading and verification and process improvements as required.
• Assist in problem identification, resolution and database maintenance.
• Create or assist in the development of reports and run as required.
• Data enter and assist with tracking manually billed customer invoices.
• Maintain departmental filing systems.
• Provide backup for Meter Records and assist other employees as required.
• Order and maintain Office inventory.
• Perform other general office functions as assigned.

What You Will Bring:

Required Qualifications:

• Grade 12 education.
• Proficient in the use of MS Word and Outlook and must function at a minimum of an intermediate level of Excel. Advanced knowledge of Excel is considered an asset.
• Basic knowledge of accounting fundamentals.
• Minimum typing speed of 40 wpm and the ability to use standard office equipment.
• A proven ability to deal effectively with customers.
• Good verbal and written communication skills.

What We Will Provide:

PNG is committed to your professional development and your overall health and safety. When you join our team, here is what you can expect:

• Extended health and dental plan, and wellness allowance.
• Pension plan and savings plan.
• Generous vacation and flex days.
• A safety-centric culture.

Inclusive Workplace:

At PNG, we are dedicated to an inclusive workplace that celebrates the unique strengths, perspectives, and experiences of all our employees. We believe that our differences empower us to become a stronger team, leading to better decisions, innovation, and business results.

Ready to Join Us?

If you are eager to be a part of our team and make a difference in the energy industry, please submit your resume in confidence through our career page. We look forward to receiving your application!