Customer Service Representative

Responsibilities:
- Provide exceptional Customer Service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Analyze customer needs and recommend appropriate solutions or products
- Accurately enter and update customer information in the database
- Handle and resolve customer complaints or issues with empathy and patience
- Collaborate with other team members to ensure customer satisfaction
- Maintain a high level of product knowledge to effectively address customer inquiries

Qualifications:
- Fluent in English and Spanish (written and verbal)
- Strong communication skills, both written and verbal
- Excellent problem-solving abilities and attention to detail
- Previous experience in a Customer Service role is preferred
- Proficient in data entry and computer skills
- Ability to multitask and prioritize tasks effectively
- Bilingual or multilingual candidates are highly desired

We offer competitive compensation, comprehensive benefits package, and opportunities for career growth. If you are a motivated individual with a passion for providing exceptional Customer Service, we would love to hear from you!

Job Type: Full-time

Salary: $22.00-$26.60 per hour

Benefits:

• Dental care
• Extended health care
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Overtime pay

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: On the road