Customer Service Representative

PearlStar Cleaning is a leading provider of professional cleaning services committed to excellence and client satisfaction. As we continue to grow, we are actively seeking a dedicated and customer-oriented individual to join our team as a Customer Service Representative.
As a Customer Service Representative at PearlStar Cleaning, you will be the frontline ambassador for our company, ensuring exceptional customer experiences. Your role will involve addressing inquiries, resolving concerns, and facilitating communication between clients and our cleaning teams.

Key Responsibilities:

• Client Interaction: Engage with clients in a friendly and professional manner, providing assistance and information about our cleaning services.
• Inquiry Handling: Address client inquiries via phone, email, and other communication channels, offering solutions and relevant information.
• Scheduling and Coordination: Coordinate cleaning schedules based on client needs, ensuring efficient deployment of cleaning teams.
• Issue Resolution: Effectively resolve client concerns and escalate issues to the appropriate department when necessary.
• Feedback Collection: Gather client feedback to continuously improve our services and ensure customer satisfaction.
• Documentation: Maintain accurate records of client interactions and transactions in our database.
• Cross-functional Collaboration: Collaborate with cleaning teams and other departments to ensure seamless service delivery.
• Service Promotion: Inform clients about additional services, promotions, and special offers to enhance their cleaning experience.
• Quality Assurance: Monitor and maintain service quality, ensuring it aligns with company standards and client expectations.
• Administrative Support: Assist in various administrative tasks to contribute to the overall efficiency of the Customer Service department.

Qualifications:

• Previous experience in Customer Service or a related field is advantageous.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Familiarity with cleaning services or related industries is a plus.

If you are a dedicated and customer-focused individual looking to contribute to a dynamic cleaning service company, we invite you to apply for the Customer Service Representative position at PearlStar Cleaning. Please submit your resume and a cover letter.

Job Type: Full-time

Salary: $20.45 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Dental care
• Extended health care
• Flexible schedule
• On-site parking
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person