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SalaryWe have an immediate opening for a Full timeCustomer Service Representative (CSR) at our Kelowna, BC office.
Address: 150 Campion St #4| Kelowna, BC, V1X 7S8
- Salary ($42-$45K DOE)
- Full time
- Benefits, RRSP
Key tasks:
- Serve as a single point of contact for all internal and external customers (new and existing)
- Respond to customer and resident inquiries via phone or email for questions related to waste and recycling services, including scheduling and pick up
- Serve visitors by greeting and assisting them or directing them to the appropriate party
- Analyze account activity and suggest opportunities for service improvements to the customer
- Maintain appropriate files and documentation, in accordance with company policy and internal controls
- Liaise with internal teams to determine service requirements, resolve problems or complaints
- Schedule and coordinate multiple residential and commercial waste collection, involving different lines of business (Front End, Roll-Off, and Residential Trucks)
- Coordinates drivers according to customer requests and company rules
- Communicates with customers to determine driver needs
- Schedules and notifies divers of assignments
- Monitor drivers’ progress to ensure daily pick-ups are completed
- Resolves issues that impede progress.
Requirements:
- 2-3 years of Customer Service/office admin experience
- High-volume call center or inbound calling experience
- Pleasant demeanor over the phone and emails
- Excellent time management and prioritization skills
- Strong working knowledge of Microsoft Office, TRUX
- Strong written and oral communication skills
- Critical and logical thinking skills
Come, join a team environment, and colleagues who embrace a "work hard, play harder" culture. . You’ll also be associating yourself with a company that likes to lead by example through a strong presence in our local communities, charitable giving, sustainability initiatives, and more.
Waste Connections of Canada/Enviro Connexions is an Equal Opportunity Employer
