Customer Service Representative

Are you looking to join a family-oriented company that designs, engineers, manufactures, and installs a comprehensive range of superior identification products? Marking Services Canada creates pipe markers, valve tags, and equipment and safety signs for customers in various industries around the world and is continuing to grow. Launch or continue your career as a Customer Service Representative with our company!

Why work for MSC?

· Competitive Wages

· Full Range of Excellent Benefits

· Work-Life Balance

· Stimulating Environment

Position summary:

The primary responsibilities of the Customer Service Rep. are to provide outstanding Customer Service, sales and administrative support to the Sales Team by processing orders, effectively resolving customer issues and supporting the Sales team as needed. Collaborates with Sales Team to understand and build lasting relationships with our customers.

Responsibilities:

· Provides exemplary Customer Service; including researching customer request to provide quotes, process orders, request layouts and files, and retrieves any additional information to complete orders.

· Upholds company standard of two-hour customer response time.

· Maintains understanding of MSC pricing, products, product usage and procedures. Provides product information to customers consistently emphasizing MSC’s value proposition.

· Proactively communicates with customer to ensure all commitments and obligations for the customer are met and/or exceeded throughout the project/order and provides ongoing support to ensure that needs are met.

· Responsible for problem resolution that meets and exceeds customer expectations.

· Creates and maintains complete and accurate customer information, files, and layouts.

· Additional duties as assigned to support the growth of MSC.

Minimum Requirements

· High School Diploma or GED and/or equivalent experience.

· Minimum of 2-3 years prior Customer Service experience.

· Strong demonstrated competence in proactive problem solving.

· Takes initiative and can handle multiple priorities at any given time.

· Proficient in MS office products. Solid Excel skills are preferred.

· Exhibit above average organizational skills, multitasking skills and can recognize and deal appropriately with priorities.

Job Type: Full time, permanent

https://www.markservcanada.ca

Job Type: Full-time

Salary: $60,000.00-$62,000.00 per year

Benefits:

• Dental care
• Extended health care
• Paid time off
• RRSP match
• Vision care

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Work Location: In person

Expected start date: 2024-03-18