Customer Service Representative/Business Administrator

Provide operational work flow. Facilitating office organization and communication by performing administrative duties and acting as a receptionist.

Job Duties:

• Providing office support including customer and employee support
• Support projects by facilitating/managing work flow once a customer signs off on the work order.
• Keeping well-organised files and records of business activity
• Researching company data and archived reports
• Keeping computer databases up to date
• Interacting with clients either on the phone or in person
• Answering phones and connecting calls to the proper department
• Taking phone messages and passing them on
• Following up on business communications, billing, and ordering
• Communicating with materials suppliers and vendors
• Invoicing
• Using spreadsheets to track expenses and company spending
• Collecting and inputting company data
• Making travel arrangements for employees
• Learning about the company's mission and available products/services
• Educating clients about what products/services are available and how to purchase them
• Building relationships with clients
• Sending emails
• Preparing documents by printing, copying, and binding
• Writing and editing company correspondence
• Collecting and sorting post
• Assisting with minor technical support
• Acting as a personal assistant to the executive team
• Scheduling appointments and events
• Ordering office stationery and other supplies
• Participating in office meetings and taking meeting minutes

• Giving feedback on office efficiency and suggesting possible improvements
• Being ready for any other administrative tasks that are required
• assist with the management of Accounts Receivable and Payables

Skills and Qualifications:

Must be proficient in QuickBooks, Customer Relations, Office Management, Reception, Filing, Bookkeeping, Organization, Proficiency in Microsoft Office Suite, Time Management, Communication, Attention to Detail, Problem Solving, Multi-tasking, Order Management, Billing, Reporting, Researching, Ordering, Invoicing, Scheduling, Typing, Computer Skills

Job Types: Full-time, Permanent

Salary: $20.00-$22.00 per hour

Expected hours: No more than 40 per week

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work Location: In person

Expected start date: 2024-03-01