Customer Service Representative/Cashier

Overview:

We are seeking a customer-oriented individual to join Cap-it Nanaimo as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and matching customers with the ideal accessories for their vehicle.

Responsibilities:

- Greet and assist customers

- Provide accurate information about products and services

- Build estimates and create/fulfill orders

- Handle cash and credit card payments with accuracy

- Schedule installations

- Resolve customer complaints or concerns in a timely and satisfactory manner

Experience:

- Previous experience in Customer Service or a related field is preferred

- Strong communication skills, both verbal and written

- Experience with front desk/customer support is ideal

- Excellent organizational and time management skills

- Proficient in using technology and computer systems

We're a toy store for auto enthusiasts but we don't expect you to be an expert right off the bat. If you like working with customers, thrive in a small team-oriented environment, and have the necessary skills and experience, we invite you to apply for the position of Customer Service Representative. We offer competitive compensation, bonus structure, and excellent benefits package. At Cap-it Nanaimo, you'll find opportunities for career growth, and a supportive work environment.

Job Type: Full-time

Salary: $20.00-$23.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• On-site parking
• Store discount
• Vision care

Day range:

• Monday to Friday

Flexible Language Requirement:

• French not required

Shift:

• 8 hour shift

Work setting:

• Specialty store

Education:

• Secondary School (preferred)

Experience:

• sales: 1 year (preferred)
• Customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Expected start date: 2024-03-18