Customer Service Representative/Order Entry

• Our Customer Service Representatives provide excellent Customer Service both internally and externally.
• They process customer orders through our web portal, over the phone, by fax, and by email, which requires accurate data entry and following detailed procedures. Additionally, they provide product information, promote sales, handle customer questions and challenges, and invoice orders.
• Strong people skills and written/verbal communication skills are required, as this position involves intensive customer contact, mainly by email/phone.
• The primary focus will be on order entry and Customer Service regarding our organic and natural grocery and wellness products.

Horizon Grocery + Wellness is a leading distributor of organic and natural foods, household products, supplements, and natural personal care items, servicing thousands of locations across Western Canada. We thrive as a market leader via effective partnerships and primary relationships with our valued retailers and suppliers. We are a privately owned, 100% Canadian company with a 150,000 square foot Grocery facility and a 40,000 square foot Wellness facility located in south Burnaby, BC. Horizon Grocery + Wellness is the cornerstone of the Horizon Group, a privately held, Canadian-owned group of companies with distribution facilities servicing over 6000 customers across Canada.