Customer Service Specialist

We help busy women all around the world break free from restrictive diets, mindless exercise plans and unhealthy beliefs. Our Company is built on six values:

• Trust: Building strong coaching relationships on a foundation of trust.
• Compassion & Empathy: Putting our clients' needs at the forefront of our client-centered coaching approach.
• Sustainability: Fostering long-term health, fitness, and well-being for every client.
• Communication: Open, honest dialogue where clients feel heard and supported.
• Education: Empowering through evidence-based practices delivered by qualified coaches.
• Results: Achieving goals through patience, consistency, and dedication.

About the Role:

As part of the Client Services Team, you'll play a pivotal role in ensuring client satisfaction. Your focus will be on enhancing the client journey, providing support, handling inquiries, and ensuring seamless communication across departments. Additionally, you'll contribute to data accuracy, process compliance, and technical support to guarantee a positive experience for our clients.

Key Responsibilities:

boarding new clients and ensuring an exceptional experience.

• Maintaining continuous communication throughout their journey.
• Resolving queries and providing feedback promptly.
• Escalating complex complaints to higher management.
• Handling billing and termination inquiries.
• Providing technical support for apps and websites.
• Identifying and addressing client issues proactively.
• Facilitating survey completion and analyzing feedback.
• Managing client termination data and back-office administration tasks.
• Accurate data entry for KPI tracking.

Requirements:

• Excellent written and verbal communication skills.
• Strong interpersonal and problem-solving abilities.
• Active listening and critical thinking skills.
• Outstanding organizational and planning skills.
• Ability to work effectively in a team environment.
• Future-oriented with a vision for personal growth and company success.
• Experience in dispute resolution is a plus.
• Familiarity with tools like Monday is advantageous.

Benefits:

• Competitive salary starting from $47,000 per year.
• Casual dress code.
• Health and well-being program.
• Fully Remote working flexibility.

Schedule:

Full-time position with an 8-hour shift.

5 days per week inclusive of weekends.

Join Us in Making a Difference!

If you're passionate about making a meaningful impact and empowering others towards healthier lifestyles, we'd love to hear from you. Apply now to become part of our dynamic team!

Body Smart is an equal opportunity employer and welcomes applications from individuals of all backgrounds.

Job Type: Full-time

Salary: From $47,000.00 per year

Benefits:

• Work from home

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 2 years (Preferred)
• Dispute Resolution: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: Remote