Customer Service Specialist

Customer Service Specialist

At Checkers Cleaning Supply, we take cleaning seriously, serving our clients with Honesty, INTEGRITY, and Dedication since 1984, providing Exceptional Service and Exceptional Supplies.

If you are looking to build a career you can love, we’re ready to help! We’re looking for a person with GRIT to work hard and get the job done.

The successful candidate for the Customer Service Specialist position will play a pivotal role in providing exception service to our clients, putting the CUSTOMER FIRST.

In the Customer Service Specialist role, you will be the first point of contact for our valued trade professional and business clients.

Your responsibilities will encompass delivering outstanding Customer Service, sharing your product knowledge, and ensuring smooth and efficient transactions. You'll guide clients through product selection, answer inquiries, and provide expert assistance in their decision-making process.

Your friendly and proactive approach will not only help maintain and strengthen our client relationships but also contribute to the continued success of our business.

The successful candidate will be a TEAM PLAYER, working in cooperation with others for the success of the whole team. They will treat team members with RESPECT and dignity recognizing that everyone has valuable contributions.

If you are enthusiastic, detail-oriented, and thrive in a customer-focused environment, we welcome you to join our team and make a substantial impact in this integral position.

Key Qualities:

• Positive, friendly, and patient disposition.
• Self-starter, willing to take initiative, eager to learn.
• Strong communicator with active listening skills.
• Problem-identification and problem-resolving skills.
• Attention to detail and a high degree of accuracy.
• Computer literate.
• Adaptable to Change.

Responsibilities and Duties:

• Provide primary phone support; secondary as scheduled.
• Account creation/informing sales team of possible new contacts.
• Manage the Customer Service email, responding to customer inquiries within 4 business hours.
• Accurately process customer orders as received by phone, email, webstore and provide in-person customer engagement at our trade desk.
• Assist callers through resolving inquiries and assisting with requests and picking up orders.
• Manage pick up orders by making notice and reminder calls.
• Process customer returns and exchanges, while keeping trade counter tidy, stocked and presentable.
• Communicate with customers by making outbound calls and sending emails to inform them of updates and resolve inquiries.
• Provide knowledgeable answers to questions about products, pricing, and availability.
• Suggest order add-ons and offer alternative products. Product knowledge is key!
• Effectively resolve customer requests and inquiries to the customer’s full satisfaction.
• Create quotes, vendor order forms, and sales history.
• Create customer accounts within our ERP/CRM database.
• Approve and maintain webstore user accounts.
• Process customer payments by credit card.
• Complete Customer Service clerical tasks.

ACCESSIBILITY STATEMENT (AODA IN ONTARIO)

Checkers Cleaning Supply is committed to providing a barrier-free work environment in concert with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only). As such, Checkers Cleaning Supply will make accommodations available to applicants with disabilities upon request during the recruitment process.

HUMAN RIGHTS STATEMENT

Checkers Cleaning Supply strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, Checkers Cleaning Supply will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.

Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• Paid time off

Schedule:

• Monday to Friday

Ability to commute/relocate:

• London, ON N5W 6G9: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you legally eligible to work in Canada?

Education:

• Secondary School (required)

Experience:

• Customer service: 2 years (required)

Work Location: In person