Customer Service Supervisor - Retail

Responsibilities

Tasks

• Assign sales workers to duties
• Hire and train or arrange for training of staff
• Authorize payments by cheque
• Order merchandise
• Authorize return of merchandise
• Establish work schedules
• Sell merchandise
• Prepare reports on sales volumes, merchandising and personnel matters
• Organize and maintain inventory
• Resolve problems that arise, such as customer complaints and supply shortages
• Supervise and co-ordinate activities of workers
• Supervise staff (apprentices, stages hands, design team, etc.)
• Teach interest or professional development courses
• Fashion designers design and create clothing and accessories for men, women and children

Supervision

• 3-4 people

Additional information

Work conditions and physical capabilities

• Work under pressure
• Combination of sitting, standing, walking
• Walking
• Attention to detail
• Sitting