Customer Support Representative

About Dynadot

Dynadot is a prominent, global domain name registrar and website building solution based in San Mateo, California (US). We offer a suite of software and tools to make managing domain names simple, centralized, and secure. We’re constantly innovating, leading the way in dynamic technology that makes the business of managing domains and websites easier. With continued yearly success, our teams have been rapidly growing. We’re seeking a top-notch, highly driven Customer Support Representative to join our Customer Support team!

Dynadot offers a variety of benefits and a welcoming work environment with a culture that emphasizes openness and collaboration. The Customer Support team not only works with each other, but collaborates cross-functionally with other departments to assist our clients with their needs. We offer generous paid time off, fun team building activities, and opportunities to grow your skillsets. This is a full-time position Tuesday through Saturday from 12pm-9pm EST (9am-6pm PST).

Responsibilities

• Always maintain a positive, empathetic, and professional attitude.
• Respond promptly to customer inquiries through emails, tickets, online chats, and other forms of communication.
• Answer technical questions regarding our products and services and troubleshoot any issues that may arise.
• Carefully review and process orders and transactions as well as refund requests.
• Guide users when they need to perform account actions, such as updates to domain names or account-related settings.
• Identify customer needs and suggest specific products, tools, or features that will benefit their daily operations.
• Handle customer complaints and know how to de-escalate if customers are unhappy.
• Collaborate effectively with fellow team members and other departments to address customer needs.
• Write or update knowledge-base articles for help files, FAQs, and internal documentation.
• Stay informed with changing policies and procedures of the domain name industry.
• Work on individually assigned projects or assist others with projects as needed.

Required Qualifications

• High school diploma, general education degree, or equivalent.
• Fluent in English (strong written and verbal communication skills).
• Previous experience in customer service or related field.
• Familiarity with the domain industry is a plus, but not required.
• A passion for providing excellent support.
• Active listening, patience, and conflict resolution skills.
• Excellent problem-solving skills.
• Great at attention to detail.
• Resourcefulness and hustle.
• Availability to work weekends and some holidays for 24/7 support.

Benefits

• Full-time position
• Competitive salary based on experience and performance
• Dental and vision care
• 4 weeks paid time off (PTO) per year
• Fun team-based work environment

How to Apply

If you're interested in working at Dynadot, please send your resume to jobs@dynadot.com with subject line "Customer Support Representative (Remote)"

Job Types: Full-time, Permanent

Salary: $36,000.00-$46,000.00 per year

Benefits:

• Dental care
• Paid time off
• Vision care

Education:

• Secondary School (required)

Experience:

• Customer support: 1 year (preferred)

Work Location: Remote