Digital Customer Success Manager

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.  

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

Equinix is looking for a technical leader to join our Digital Customer Success team.  As a Digital Customer Success Manager, you will be a key member of our global customer facing team, helping SysAdmins, Site Reliability Engineers, and Network experts drive outcomes using our platform. 

This role requires both basic technical comprehension and communication skills, including the ability to translate business goals to platform outcomes for your customers and a desire to engage and build rapport with stakeholders across a variety of mediums — from email and Slack, to calls or Zoom sessions.  

The ideal candidate will have an understanding of cloud infrastructure as well as a comfort and interest in driving success for customers on technical platforms.  You will be joining a collaborative, global and cross functional organization that includes all aspects of customer engagement: Technical Account Management, Customer Engineering, and Product Led Growth.   

Qualifications

Learn more about our purpose, culture, and values here. 

About Equinix Metal 

Equinix MetalTM is an automated, interconnected, low-latency bare metal-as-a-service, that is available in global locations across Platform Equinix®. We enable digital businesses to more quickly be at the center of the customers, suppliers, and partners with whom they want to connect. As part of Equinix, our mission is to protect, connect, and power the digital world with physical infrastructure that moves at software speed.  

Founded in 1998, Equinix is the world’s digital infrastructure company. Digital leaders harness our trusted platform to bring together and interconnect the foundational infrastructure that powers their success.  

Learn more.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.