Director, Primary Care Networks

The North Shore Division of Family Practice is a local not-for-profit organization funded by the Government of British Columbia and Doctors of BC, and is part of a province-wide initiative designed to improve patient care, increase family physician influence on health care delivery and design, and enhance professional satisfaction for physicians. The North Shore Division has over 250 family physician members, is led by a Board of Directors, and works in collaboration with Vancouver Coastal Health, BC’s Ministry of Health, and community organizations.

Job Summary

Reporting to the North Shore Division of Family Practice Executive Director and working in partnership with the Primary Care Network Physician Lead under the direction of the PCN Steering Committee, the Director provides overall leadership and strategic direction for the development and implementation of Primary Care Networks (PCN’s) and Patient Medical Homes (PMH’s) on the North Shore. The Director is responsible for ensuring the Ministry of Health (MOH) deliverables are being achieved, that access to resources is equitable, and operational practices are consistent across all North Shore PCN’s. The Director supervises PCN managers and change management staff, and works collaboratively with physicians, Vancouver Coastal Health, Squamish Nation, Tsleil-Waututh Nation, the Aboriginal Network, community agencies, and other stakeholders to operationalize the networks.

Key Accountabilities

1. In partnership with the PCN Physician Lead and under the direction of the PCN Steering Committee, provides leadership and strategic direction for the development and implementation of PCN’s and PMH’s, and is responsible for ensuring the MOH deliverables for the funding are being met.

2. Ensures PCN resources are equitably distributed and operational procedures and practices are consistent across all PCN’s on the North Shore.

3. Provides guidance and direction to PCN managers and the project/change management team in the design, development, implementation, and on-going operations of the networks.

4. Works with physician leads and PCN managers to facilitate engagement of physicians and other community members to participate in the design and delivery of PCN’s; ensures consultation with physicians is incorporated into all stages of PCN development.

5. Ensures linkages to specialists and specialized community services programs (SCSP) are integrated into the design of PCN’s.

6. Identifies opportunities for improvement in operational processes to facilitate access and improved quality of care for populations served by the PCN.

7. Ensures patient attachment mechanisms are successfully incorporated into all PCN’s.

8. Commits to the mission of effective care coordination for indigenous patients wishing to access medical care and indigenous cultural healing.

9. Works with the First Nations Aboriginal Primary Care Network (FNAPCN) as needed to promote coordination of aboriginal services and remains aware of current indigenous services offered by the FNAPCN.

10. Develops budgets, allocates resources, monitors variances, and reports on funding as required.

11. Drafts proposals and sources funds to support the expansion of PCN’s and PMH’s.

12. Provides input into the evaluation framework of PCN’s and the selection and monitoring of performance indicators at the local level. Provides reports as necessary.

13. Ensures communication strategies are in place to inform the public and providers about the PCN resources available in the communities.

14. Leads and /or participates in the recruitment, selection, and orientation of PCN and change management staff as required. Where applicable, monitors staff performance, conducts performance appraisals, provides mentorship and coaching, and takes remedial action as necessary.

15. Other duties as assigned.

Education and Experience

Masters’ degree in a relevant discipline, and seven years progressive leadership experience in a complex, multi-stakeholder environment, including minimum two years healthcare management in a unionized setting. An equivalent combination of education, training, and management experience may be considered. Previous experience working directly with physicians and/or in Primary Care preferred.

Competencies

• Demonstrates knowledge of the principles of Primary Health Care, Population Health, Health Promotion, and the attributes of a Patient Medical Home and Primary Care Network.
• Maintains broad knowledge of provincial health care delivery systems, with a focus on Primary Care experience in BC or Alberta.
• Demonstrates leadership experience in the development and implementation of healthcare system redesign and transformation; utilizes healthcare system knowledge to develop strategies to achieve redesign goals.
• Demonstrates experience leading complex quality improvement and change management initiatives in inter-disciplinary clinical settings with multiple stakeholders.
• Excellent communication, consultation, and relationship building skills to function within a complex multi-stakeholder environment, including demonstrated experience working effectively with physicians.
• Working knowledge and application of collective agreements in a healthcare setting.
• Knowledge of project management and change management principles and methodology, and ability to coach others on these skills.
• Utilizes initiative, vision, critical thinking, and creative problem-solving abilities to develop and implement health system transformation.
• Demonstrates experience facilitating effective consultation and engagement processes with multiple stakeholders, and to inspire and guide individuals towards a common vision. Ability to lead discussions amongst groups of physicians is critical.
• Demonstrates leadership, facilitation, persuasion, and negotiation skills to reach consensus, resolve conflict, and achieve goals.
• Works effectively under time pressure to meet deadlines, balance work priorities, and resolve issues in a timely manner.
• Ability to work in an environment of uncertainty and interpret high-level policy directives for local implementation.
• Demonstrates interest in working with Indigenous service providers and an understanding of the United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP) and the Truth & Reconciliation (TRC) Calls to Action.

Working Conditions

• Hybrid, 3 days per week in-office.
• Monday-Friday during business hours 9 AM – 5 PM.
• Ability to accommodate some evening and early morning meetings.
• Access to a vehicle for local travel.

Salary

• $110,000 - $130,000 per year

Benefits

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care

Qualified applicants please submit resume with cover letter. We appreciate all applicants, but only short-listed candidates will be contacted. Applications received without a Cover Letter will not be short-listed.For more information, please go to our website www.divisionsbc.ca/north-shore.

Job Type: Full-time

Salary: $110,000.00-$130,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Work from home

Schedule:

• Monday to Friday

Ability to Commute:

• North Vancouver, BC V7M 3K1 (required)

Ability to Relocate:

• North Vancouver, BC V7M 3K1: Relocate before starting work (required)

Work Location: Hybrid remote in North Vancouver, BC V7M 3K1