Disability Services Team Leader

Are you looking for an employment opportunity that makes a difference and adds a sense of belonging to people's lives? Are you looking for challenging work, positive team atmosphere, great training and employee benefits?

Supervising the delivery of individual client service and support plans, the Team Leader is responsible for motivating staff members, being an “on-call” resource (part of the on-call rotation) for emergency and off-hour coverage/ individual staff support, and adhering to agency/industry practices.

They are the go-to person leading by example for all team member training, goals, and engagement. A key responsibility is managing and supporting workers so they can perform their roles safely and to the best of their ability while promoting the "FILL IN THE GAP" strategy to support clients to maximize their independence in home and community. This also includes a direct support/service responsibility and assisting the clients to meet their outcomes.

Managing the day-to-day operation of the departments include:

• Working well and developing effective relationships.
• Dealing with a wide range of people with flexibility and open-mindedness.
• Showing interest in others and their concerns; listening to and considering the viewpoint of others.
• Fostering a spirit of teamwork and unity among department members that allows for timely conflict resolution and the appreciation of diversity.
• Encouraging, teaching, and assisting individuals to live more independently in our community within employment/volunteer, recreational activities, home environment and other social settings.
• Leading, influencing, motivating, and persuading others to achieve goals and looking for ways to help others and provide assistance.
• Delegating responsibility, expecting accountability, and provide regular feedback.
• Monitoring and reporting on the general health and wellness of those individuals under their care and be responsible for the prescribed procedures set by a health care professional.
• Following outlined individual service plans related to life skill development, every day routines in home and community, and behavior support.
• Participating in the completion of documentation and required reports.
• Transporting individuals as required.
• Assist, support and encourage clients to be self-advocates.
• Maintaining open and clear lines of communication with others, observing and coaching other employees; assisting with training.
• Executing all tasks assigned by their Program Manager diligently, on schedule.
• Monitoring budgets and completing financial ledgers
• Maintaining employee work schedules including assignments, job rotation, training, vacations, and paid time off, cover for absenteeism, and overtime scheduling
• Monitoring and approving employee timecards.

Qualification and skills:

• Excellent conflict management, problem solving skills, interpersonal and communication skills, both oral and written
• Ability to prioritize tasks
• Supervision experience and education in related Disability Services field considered an asset
• Familiar with the use of Microsoft Outlook, Teams, ADP, and MakeShift scheduling considered an asset
• Criminal Record Check; including Vulnerable Sector (within the last 3 months)
• Good computer skills
• Minimum 1 year driving experience with a Class 5 license, copy of driver's abstract, and proof of insurance for 2 million liability also required.

We Offer:

• Paid internal, external, and site specific training opportunities. Have supported many employees with no previous experience to become successful support workers in the field.
• Competitive wages
• Paid time off after one year of employment with contracted positions
• Employee friendly policies and referral incentives
• Employee health benefits with permanent 30+ hours/week position

Job Type: Full-time

Salary: From $23.00 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Night shift
• On call
• Weekends as needed

Work Location: In person

Application deadline: 2024-03-26
Expected start date: 2024-03-26