Dispatcher

Position Summary

The Dispatcher is responsible for managing incoming service orders, guiding drivers, and addressing service-related concerns. This role involves interacting with various stakeholders, including customers, sales teams, and operations staff. This is a great opportunity for anyone looking to expand upon their current experience in customer service or dispatching roles.

The regular work schedule is 8:00am to 4:30pm, Monday through Friday in the office.

Specific Duties & Responsibilities

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.

• Dispatch calls to routes based upon designated route and driver location.

• Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion

• Distribute, collect and review route sheets for proper days end data entry.

• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.

• May perform some additional responsibilities as assigned by the Operations Manager.

• Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.

• Fields incoming calls / emails from customers

• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues

• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity

• Records and document information from drivers and distributes to appropriate departments

• Communicates with maintenance shop personnel

Requirements

• Completion of high school.

• 1-2 years in a transportation, dispatch, or a customer service role.

• Education in transportation, logistics, or a similar area of study would be an asset.

• Prior dispatching experience is a strong asset.

• Experience in a call center environment would be an asset.

• Proficient in MS Outlook, Excel, and Word.

Knowledge, Skills and Abilities

• Strong communication and interpersonal skills.

• Strong customer focus.

• Proven ability to multi-task & ability to prioritize tasks.

• Advanced skill level with software applications and word processing accuracy including adequate typing speed.

• Required to work extended hours including occasional weekends.

#GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.