Equipment Rental Coordinator

Build your Career at Cooper Equipment Rentals

We are looking for a customer-oriented, motivated individual to join our professional team as a EquipmentRental Coordinatorat our Richmond, BC branch.

Please note, to be considered for this position applicants should currently be residing in Canada and legally entitled to work.

Why Work with Us? Perks!

• Competitive salary
• Excellent benefit package with premiums paid by the company
• RRSP Match
• Boots/Shoe Allowance + Safety wear
• Safety-minded organization
• Continuous training, learning and development opportunities
• Fun-loving work environment with strong social responsibility

What You’ll Be Doing

Duties and Responsibilities:

• Answer telephone inquiries from customers / sales and process all rental requests; escalate and communicate professionally & effectively.
• Maintain and document on-site inventories and communicate findings to staff daily; strong commitment to inventory control required.
• Process new rental contracts daily as per standard operating procedures.
• Single point of contact for cycle billing, contract filing, equipment exchanges, weekly open order contract report reconciliation etc.
• Coordinate with the service department on all rental equipment and service/repair issues to the rental fleet.
• Dispatch/coordinate with drivers to arrange delivery of construction equipment to customer jobsites.

What You’ll Bring to the Team

Qualifications and Requirements:

• Minimum of one year of experience in the customer service industry or construction industry required. Experience in the construction Equipment Rental industry is a definite asset.
• Self-starter, customer service oriented and team player.
• Thrives in a fast-paced environment with strict deadlines.
• Comfortable with computers; knowledge of Systematic is an asset.
• Available to work overtime when required.
• Excellent problem-solving skills.
• Strong verbal and written communication skills with the ability to converse with colleagues, customers, and other parties in a professional and courteous manner.
• Pride in what you do!

We passionately believe that our inclusive and diverse team is key to the success of our business. We are dedicated to building an environment where everyone has an equitable opportunity to thrive, and where diversity, equity and inclusion is celebrated and embraced. We strive to hire diverse talent and to ensure that everyone feels safe, respected, and valued during the hiring process and throughout their journey with us. To continue the conversation, or if you require accommodations, reach out to our team at [email protected].

KN - W55

Branch Manager