Equipment Rental Counter Person

RENTAL / COUNTER CLERK

A busy Westshore EQUIPMENT RENTAL company is seeking a motivated individual to join a dynamic and energetic team. As the Rental / Counter Clerk, the successful candidate plays a key role in meeting the needs of a diverse customer base through the provision of exceptional customer service while focusing on accurate and efficient processing of paperwork. The Rental / Counter Clerk is responsible for a variety of tasks including customer relations, in-branch EQUIPMENT RENTALs and merchandise sales, and equipment presentation.

Duties will include, but are not limited to, the following:

· Process rental quotations, reservations, contracts, and invoices in complete compliance with company policies and procedures

· Establish new rental and sales accounts by serving walk-in and phone-in customers.

· Negotiate prices on EQUIPMENT RENTALs and contractor supplies in compliance with company pricing policies.

· Check out and demonstrate equipment for customers and educate customers about proper equipment use.

· Co-ordinate and track daily equipment deliveries and pick-ups, dispatch delivery trucks and manage customer expectations regarding delivery / pick-up service.

· Maintain a clean and presentable showroom, ensure sufficient stock is displayed and properly priced.

· Assist with Accounts Receivable calls for cash accounts.

· Monitor supplies and inform Administrative Clerk when/if supplies are needed.

· Assist customers with the loading and unloading of rental equipment as required.

· Provide exceptional customer service.

**Other duties will be assigned as needed**

The successful candidate will be required to demonstrate the following qualifications and skills:

· Demonstrated ability to work both independently and within a team environment.

· Demonstrated ability to organize and independently manage workload with the flexibility required to account for changing priorities, tight deadlines, volume of work, and available resources.

· Proficient knowledge of Microsoft Office Suite required, strong computer and typing skills, knowledge of Texada / Systematic software is an asset.

· Knowledge of construction equipment and industry is an asset; sales experience is an asset.

· Proven track record of strong attention to detail and safety.

· Pleasant and calm demeanor with a proven ability to work under pressure and manage conflict appropriately.

· Punctual, reliable, and personable.

Working Conditions:

· Frequent lifting up to 10lbs., occasional lifting up to 25lbs., seldom lifting up to 50lbs.

· Exposure to bright light, loud noise, dust, gas, or fumes.

· Activities requiring handling and grasping with the hands when restocking shelves, unloading equipment, and demonstrating equipment use.

· Ability to bend, kneel, and work with arms raised for prolonged periods of time.

Ability to walk and stand on concrete and uneven surfaces for at least 4 hours per day.

MONDAY TO FRIDAY - NO WEEKENDS!

Benefits including life insurance, paramedical services, dental and RRSP matching available after probation period.

If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Join our team today and be part of our success! Wage depends on experience, $26.00 - $32.00 per hour. Only shortlisted candidates will be contacted.

Job Types: Full-time, Permanent

Salary: $26.00-$32.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• On-site parking
• Store discount

Day range:

• Monday to Friday
• No weekends

Flexible Language Requirement:

• French not required

Shift:

• 8 hour shift
• Day shift

Education:

• Secondary School (preferred)

Experience:

• rental equipment: 3 years (required)
• Customer service: 1 year (required)
• Rental Software: 1 year (required)

Language:

• Fluent English (required)

Location:

• Victoria, BC V9B 6H4 (required)

Ability to Commute:

• Victoria, BC V9B 6H4 (required)

Work Location: In person