AddressAt CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!
Job Summary
The role of Expert, Product Manager translates business requirements into formal product roadmaps and works closely with the Business and I&T stakeholders to operationalize these roadmaps for initial development and evolution of the product. The Expert, Product Manager supports the full lifecycle of the product and as such seeks regular customer feedback related to the product to understand and improve customer satisfaction. The role ensures the product and related enhancements meet business needs based on market trends and CN objectives to automate operations. This product management role is in the corporate vertical of I&T and with a focus on Human Resources.
Main Responsibilities
Business Partnering
- Create trusted relationships between the Business and I&T organization, ensuring that there is a clear communication channel between the two, making recommendations to ensure product expectations are aligned
- Work with the Business to capture, identify and develop a pipeline of product opportunities and innovative ideas
- Translate business’ needs into features through a formal product roadmap
- Works in close collaboration with the product owners in Business and I&T delivery teams to operationalize the development and evolution of product roadmaps while respecting architecture and governance guidelines
- Manages intake for both projects and enhancements
- Shapes business cases (including the need for change / objective, strategic alignment, benefits, etc.) and promotes Business sponsorship
- Support the annual budget planning exercises led by Finance
- Provide business leaders with insight into innovative technologies that may enhance or disrupt business models / capabilities
- Work with Architecture and Delivery Managers to ensure the clarity and accuracy of the product requirements
Evolving Product Management Discipline
- Drive the 3-5 year product vision and strategy for human resource products and paint a clear path on how to get there
- Work closely with business, operations, and technology teams to develop a roadmap that addresses the needs of our users
- Prioritize product development activities to ensure alignment to both the business and technology strategies
- Facilitate the definition and tracking of key metrics related to the product (e.g., performance, financials, etc.)
- Develop and prioritize new strategies, product initiatives, and programs to build sustainable products
- Work with a cross-functional team to develop a comprehensive and bold digital growth vision, strategy, roadmap, and set key business objectives (OKRs) for the product
- Leverage product knowledge, and growth drivers, as well as customer insights and analytics to prioritize the direction and desired outcomes for product’s digital journey
- Become a domain expert by gaining a deep understanding of relevant technology & industry trends, competitive dynamics, and provide a knowledgeable perspective
- Engage with vendors to understand and influence their product evolution based on CN’s strategic needs
- Ensure project and enhancement teams deliver product features based on requirements and release scope
Requirements
Experience
- 10-15 years overall work experience
- 5 years experience in product management or related role
- Demonstrated experience in engaging senior leaders and other stakeholders to support business decisions
- Experience in shaping, building, scaling and sustaining products
- Experience in diverse roles with increasing levels of responsibility across Business and IT, although a business-only career is acceptable if business roles included sufficient technology focus
- Experience in transportation & logistics companies*
- Any experience for these above would be considered an asset
Education/Certification/Designation
- Bachelor’s degree in computer science, information technology, engineering or business administration or equivalent degree and experience
- Master’s degree in engineering or administration would be an asset*
Competencies
- Business acumen, and the ability to communicate with executives, business domain stakeholders and technical staff alike
- Excellent leadership, influence, communication, presentation and facilitation skills
- Effective planning and organizational skills
- Excellent analytical and technical skills
- Ability to develop a product vision and execute to make that vision a reality, with a passion for building great products
Technical Skills/Knowledge
- Experience with the implementation of a Human Capital Management system
- Experience with supporting an Human Capital Management system
- Knowledge of the Product Management discipline
- Process innovation and improvement mindset
- Experienced in requirements analysis and definition
About CN
CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.
For internal candidates, note that the grade level of the position will depend on the employee's experience.
At CN, we are dedicated to building North America’s safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates from underrepresented groups often don’t apply unless they feel they fit the job posting at 100%. Even if you don’t see yourself in every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please reach out to our team at cnrecruitment@cn.ca.
As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.
