Front Desk Agent

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently, ensuring accurate information is recorded
- Answer phone calls and respond to inquiries in a polite and helpful manner
- Provide information about hotel amenities, services, and local attractions
- Handle guest requests, complaints, and concerns promptly and professionally
- Maintain a clean and organized Front Desk area
- Assist with administrative tasks such as filing, data entry, and report generation

Skills:
- Excellent customer service skills with the ability to provide exceptional guest experiences
- Proficient in operating phone systems and other office equipment
- Knowledge of hotel operations and guest services
- Strong communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively
- Knowledge of multiple languages is a plus (multilingual or bilingual)
- Familiarity with Front Desk procedures and phone etiquette

Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and skills may vary depending on the specific hotel or establishment.

Please do not include any contact information in the job description.

Job Type: Full-time

Salary: $16.00-$18.29 per hour

Benefits:

• Language training provided

Flexible Language Requirement:

• English not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed

Experience:

• Customer service: 1 year (preferred)

Ability to Commute:

• Whitecourt, AB T7S 0A2 (required)

Ability to Relocate:

• Whitecourt, AB T7S 0A2: Relocate before starting work (required)

Work Location: In person