Front Desk Agent

```Overview:
We are seeking a friendly and professional Front Desk Agents to join our team. As a Front Desk Agent at Glowing Embers, you will be the first point of contact for our guests and will provide exceptional customer service. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you.

Responsibilities:
- Greet guests and provide them with a warm welcome
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Assist guests with reservations, site changes, and other requests
- Provide information about park facilities, services, and local attractions
- Handle guest complaints or concerns in a timely and professional manner
- Maintain a clean and organized Front Desk area
- Collaborate with other departments to ensure guest satisfaction

Qualifications:
- Previous experience in a customer service role is preferred
- Excellent phone etiquette
- Strong interpersonal skills with the ability to communicate effectively
- Knowledge of hospitality industry practices and procedures
- Ability to learn CRM and other applicable applications
- Ability to handle difficult situations with patience and professionalism
- Strong attention to detail and organizational skills

If you are passionate about providing exceptional guest service and thrive in a fast-paced environment, we would love to hear from you. Apply today to join our team as a Front Desk Agent!```

Job Types: Full-time, Part-time

Salary: From $17.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Weekends as needed

Experience:

• Customer service: 1 year (preferred)

Work Location: In person