Front Desk Agent

Front Desk/Guest Service Agents are responsible for providing outstanding service to all our guests throughout their entire stay.

Job duties of this position include:

• Greeting customers with a warm and engaging smile.
• Completes the registration, check-in, and check-out procedures, ensuring all guest information is accurate and up to date.
• Computes bills and assists guests in making payments.
• Promptly answers the telephone-using positive and clear communication.
• Checks on any unresolved departures.
• Reviews special requests for incoming arrivals, communicating promptly with Housekeeping any special requests.
• Observe and report security issues to management immediately.
• Remains calm and alert, especially during emergencies and/or heavy hotel activity.
• Fields guest complaints and inquiries.
• Completes daily check lists and clearly communicate through daily pass on with colleagues.
• Provide property site tours to potential guests with accurate knowledge of property details and services.
• Recommend and book activities and restaurants.

Prerequisites:

The ideal candidate will have experience with Room Master and AM/PM sales-point. Must have 1-2 years’ previous experience as a Front Desk Agent.

Education:

Must have a minimum high school diploma or equivalent. Must have excellent verbal, written and computer system skills.

Benefits & Perks:

• We offer competitive wages with a wage increase after 3 months, 6 months and annually based on the results of a performance review.
• We have a comprehensive group medical plan after 6 months of full-time employment.
• We provide discounts at all sister properties, in Canmore, Calgary, and Whistler.
• We have a referral bonus where you can earn up to $500 per referral.
• We provide a summer bonus program.

We provide fully furnished subsidized shared accommodation for only $18/day. The units consist of condominiums, and houses with 2-3 bedrooms. All units are equipped with shared bathrooms, kitchens, and in-suite laundry. All bedrooms and living rooms are fully furnished with the essentials, including free internet and cable. Occupancy in the units is limited to ensure a comfortable living environment.

Clique Hotels & Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Job Type: Full-time

Salary: $18.50-$19.57 per hour

Expected hours: 35 – 40 per week

Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Vision care
• Wellness program

Schedule:

• Day shift
• Evening shift

Supplemental pay types:

• Commission pay

Experience:

• hotel Front Desk: 1 year (required)

Ability to Commute:

• Canmore, AB T1W 0A8 (required)

Work Location: In person