Front Desk Agent

Comfort Inn & Suites Calgary South is a leading hotel committed to providing exceptional guest experiences. We are currently seeking a motivated and customer-oriented individual to join our team as a Front Desk Agent. If you are enthusiastic about delivering outstanding service, have excellent communication skills, and thrive in a fast-paced environment, we want you to be a part of our hospitality family.

Responsibilities:

• Guest Services:
• Greet guests upon arrival with a warm and friendly demeanor.
• Assist guests with check-in and check-out processes.
• Provide information about hotel facilities, services, and local attractions.
• Reservations and Bookings:
• Handle room reservations, cancellations, and modifications.
• Ensure accuracy in booking details and communicate effectively with guests.
• Communication:
• Answer incoming phone calls and respond to guest inquiries promptly.
• Monitor emails and online booking platforms, providing timely responses.
• Administrative Duties:
• Maintain accurate and organized guest records.
• Process payments, issue receipts, and manage guest accounts efficiently.
• Conflict Resolution:
• Address guest concerns and complaints in a professional and empathetic manner.
• Collaborate with management to resolve issues and ensure guest satisfaction.
• Collaboration:
• Work closely with housekeeping, maintenance, and other departments to coordinate guest services.
• Communicate effectively with team members to ensure a seamless guest experience.

Qualifications:

• Previous experience in a customer service or hospitality role is preferred.
• Strong communication skills, both verbal and written.
• Proficient in using computer systems and hotel management software.
• Ability to handle multiple tasks simultaneously in a busy environment.
• Positive attitude, excellent interpersonal skills, and a passion for customer service.

Benefits:

• Competitive salary
• Training and development opportunities
• Employee discounts on hotel stays
• Health and wellness programs
• Positive and inclusive work environment

How to Apply:

If you are dedicated to delivering exceptional guest service and thrive in a dynamic hospitality setting, we invite you to apply for the Front Desk Agent position at Comfort Inn & Suites Calgary South. Please submit your resume and a brief cover letter explaining why you are the ideal candidate for this role.

Job Type: Full-time

Salary: $16.00-$18.00 per hour

Benefits:

• Dental care
• Extended health care
• Flexible schedule
• On-site parking
• Paid time off
• Store discount

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Experience:

• Hotel: 1 year (preferred)

Work Location: In person