Front Desk Agent

At INNHotels, our mission to share our Canadian experience of tourism, culture, and history with our guests begins first and foremost with our employees/team/staff that deliver this exceptional, quality experience. We wouldn’t be a leader in hospitality, sustainable tourism, or community development without the wonderful people that work with us to grow our company vision.

Job Summary:

Grande Cache Inn & Suites is seeking an experienced Front Desk Agent. As a team our goal is to create an unforgettable, picture- perfect experience for our guests. As a member of the Front Office team, you wear many hats, from a reservations specialist to an activities coordinator.

This is a part-time role, with both weekday, weekend, day, and evening shifts. We anticipate it being 24-40 hours per week, depending on occupancy levels.

Job Responsibilities:

• Responsible for the Check in and Departure of hotel guests;
• Answer the hotel phone, both internal and external calls;
• Be an expert on local and onsite services and be able to provide information about them;
• Use accurate accounting and cash handling procedures;
• Respond promptly and appropriately to guest requests;
• Communicate effectively with all other departments within the hotel;
• Maintain an accurate inventory of rooms, reservations, and room assignments;
• Manage reservations made by phone, email and through OTA's;
• Represent the culture of INNHotels and build repeat guests;
• Perform other related duties as required by the Front Office Manager;

Qualifications:

You are a team player who is excited to create a great experience for the guests at Grande Cache Inn & Suites! You are positive, driven and have a 'glass half full' outlook on life. Your other traits include:

• A passion for customer service and a strong attention to detail;
• Energetic, flexible, reliable, respectful, hands-on individual with initiative and integrity;
• Ability to work under pressure in a fast-paced work environment;
• Excellent organizational, communication and interpersonal skills;
• Friendly and pleasant demeanor, courteous, self-motivated, and professional;
• Ability to work efficiently with minimal supervision, independently and as part of a team;
• Ability to work different shift hours, and stand for an entire shift;
• Good PC skills; knowledge of Webrez Pro is preferred, but not a must;
• Previous Front Desk and/or Customer Service experience is preferred;
• Relevant education and experience in a hospitality or tourism setting.

Who We Are:

Grand Cache Inn & Suites is part of INNHotels, a family of independent hotels. We have properties in Canmore, Jasper, Red Deer, Stony Plain, Grande Cache, Valemount and Invermere.

We Offer:

• A great work environment with opportunities for development and career advancement within the INNHotels family of hotels;
• A competitive compensation package;
• Group health plan;
• Hotel Discounts as part of the INNHotels family of hotels;
• Staff accommodation is available.

INNHotels is an equal opportunity employer and welcome applications from all. If you are a hard worker and have a love for Canadian tourism, we would love to meet you.

We would like to thank all applicants for applying, however only those considered for an interview will be contacted.

Job Type: Part-time

Salary: From $18.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Every Weekend

Experience:

• Hotel Front Desk: 1 year (preferred)

Ability to Commute:

• Grande Cache, AB T0E 0A6 (required)

Work Location: In person