Front Desk Receptionist

O Coiffure & Spa is your destination for relaxation, self-care, and connection in Downtown Montreal. We are redefining urban pampering by creating a space for decadent experiences through our one-of-a-kind hair salon, spa, and cocktail bar. Established in 1981, our team has worked tirelessly over the years to stay on the leading edge of indulgence. We are constantly evolving to create an environment in which you can relax, destress, and refresh yourself as we unleash your beauty from the inside out. Go solo and get your cut, colored, and styled, or enjoy our full suite of aesthetics services with our expert team. Bring your friends and revel in luxurious mani-pedis and facials. Or just sip a signature cocktail or matcha at our super chill “O Lounge” cocktail bar. Whatever you choose, you’ll love creating moments and memories at your favorite escape from the city.

Required Hours:

Tuesday: 10 AM - 6 PM
Wednesday: 10 AM - 3 PM
Thursday : 10 AM - 6 PM
Friday: 10 AM - 6 PM
Saturday : 9:30 AM - 6 PM

You may be called upon to work additional hours during the week.

Salon Host responsibilities include:

• Warmly greeting guests, walking them to the proper station and alerting assigned stylists of their arrival
• Booking and confirming appointments via phone and email
• Processing transactions (cash and credit cards) and issuing receipts

Job brief

We are looking for a Salon Host to act as the first point of contact for guests who visit our salon or contact us to learn about our services.

Salon Host responsibilities include greeting guests upon their arrival, answering guests questions about services via phone, email or in person and processing transactions. To be successful in this role, you should be highly organized and able to manage guests with grace, even during peak demand.

Ultimately, you will help boost our reputation by building friendly, trusting relationships with guests.

Responsibilities

• Warmly greet guests, walk them to the proper beauty station and inform assigned professionals of their arrival
• Book and confirm appointments via phone and email
• Process transactions (cash and credit cards) and issue receipts
• Welcome walk-ins, answer questions about services and schedule appointments based on availability
• Inform guests about new services and discounts
• Cross-sell services and products when appropriate
• Update guest records with contact details, appointments and services offered
• Manage all calls
• Maintain a tidy reception area
• Order business cards, and stationery as needed

Requirements

• Proven work experience as a Salon Receptionist, Front Desk Representative or similar role
• Ability to write and speak both French and English
• Hands-on experience with office equipment, like printers and POS systems
• Familiarity with processing transactions
• Excellent communication abilities (verbal, phone and email) with a customer service attitude
• Solid organization and record-keeping skills
• Self-starter with clear commitment to personal growth including participation in on-going education.
• Professional presentation and commitment to personal grooming consistent with vision of the Salon and our guests.
• Ability to train others
• An ability to remain calm under stressful circumstances
• Successful demonstration of computer skills including typing and following of instructions.
• High School diploma

Please contact Ella. We look forward to meeting you!

Job Types: Full-time, Part-time

Salary: $16.00 per hour

Benefits:

• Store discount

Schedule:

• 10 hour shift
• 8 hour shift
• Weekends as needed

Supplemental pay types:

• Commission pay

Work Location: In person