Front Of House Manager (Not Accepting Lmia Applicants)

We are currently seeking a poised and well-presented Front of House Manager to lead our dedicated and expanding team at the Fraser River Lodge, located in Agassiz, British Columbia. The Fraser River Lodge is a luxurious resort where we offer our guests a variety of experiences, including overnight accommodations, weddings, fishing, corporate events, gourmet dining and more. Our team is dedicated to providing exceptional service and ensuring that our guests have an unforgettable experience. Our ideal candidate should possess extensive experience in the hospitality and events industry, demonstrate strong leadership qualities, and be a visible floor presence. This role will involve working weekends and evenings.

Primary Responsibilities and Duties

As the Front of House Manager, you will be responsible for overseeing the entire front-of-house team, ensuring that our guests consistently receive welcoming, responsive, and courteous service. Your role will encompass the following key duties and responsibilities:

1. Team Management: Efficiently manage and coordinate the front-of-house team, as well as cultivate relationships with suppliers.

2. Customer Service: Exemplify professionalism and exceptional people skills, guaranteeing a superior customer experience.

3. Attention to Detail: Maintain precision in operations, closely monitoring individual performance and paying meticulous attention to every detail in event execution.

4. Decision-Making: Make informed decisions and anticipate guest needs proactively.

5. Operational Excellence: Maintain and implement dynamic operational procedures to support the delivery of excellent service, including a focus on bar service.

6. Bar Service: Oversee bartending and liquor costs, ensuring efficient bar operations, inventory management, and adherence to liquor regulations.

7. Communication: Maintain and implement robust communication and reporting protocols to guide service and facilitate improvements or adjustments as necessary.

8. Staff Scheduling: Efficiently schedule labor according to anticipated business activity while meeting labor cost objectives.

9. Front-Back House Coordination: Foster effective communication between the front and back-of-house teams.

10. Task Assignment: Assign duties, responsibilities, and work stations to employees based on work requirements.

11. Continuous Improvement: Recommend measures to enhance work procedures and employee performance to elevate service quality and efficiency.

12. Company Objectives: Achieve company objectives in service, quality, facility appearance, sanitation, and cleanliness through employee training and fostering a positive working environment.

13. Financial Oversight: Oversee cash-out procedures and other receipts in compliance with Lodge policies and procedures.

14. Professional Development: Continuously work towards the professional development of staff in various areas.

Tools and Technologies

· Cash registers

· Point-of-sale terminals and workstations (e.g., Touch Bistro)

· House booking system

· Office suite software (e.g., Microsoft Office)

Required/Necessary Skills

To excel in this role, candidates should possess the following skills:

· Effective problem-solving abilities

· Proficiency in computer skills, including knowledge of Touch Bistro or similar POS systems and the ability to learn and master organizational systems

· Exceptional verbal and written communication skills in English

· Effective time management

· Proven leadership and management capabilities

· Ability to lead by example

· Physical stamina to stand and walk for extended periods

· Outstanding customer service skills

· Strong organizational abilities

· Excellent communication skills

· Proficiency in multitasking

· Bartending experience and knowledge of liquor costs and regulations

· Fine dining experience

· Banquet and buffet execution

Qualifications for the Job

- A minimum of 5 years of experience in the hospitality industry

- A minimum of 3 years of experience in a supervisor/management role

Please note that this position will require working weekends and evenings, and as a Front of House Manager, you will be expected to maintain a visible presence on the floor to ensure the highest level of service and guest satisfaction. We look forward to welcoming a highly skilled and dedicated Front of House Manager to our team at Fraser River Lodge. If you meet these qualifications and are ready to take on this challenging and rewarding role, we encourage you to apply and become a valuable member of our team.

Job Type: Full-time

Salary: $55,000.00-$60,000.00 per year

Benefits:

• Company events
• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• Paid time off
• Profit sharing
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Weekends as needed

Supplemental pay types:

• Tips

Experience:

• Hospitality: 5 years (required)
• Supervisor or Manager: 3 years (required)

Ability to Commute:

• Agassiz, BC V0M 1A0 (required)

Ability to Relocate:

• Agassiz, BC V0M 1A0: Relocate before starting work (required)

Work Location: In person