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SalarySinglePoint is actively seeking individuals who are passionate about contributing to our organization's success while advancing their own professional growth. Join our team and experience a motivating and inspiring workplace where you can make a difference for our valued clients. We are committed to fostering a fun and supportive environment that helps shape you into an exceptional professional. Become part of a company that prides itself on delivering exceptional services to our esteemed clients.
Train and work remotely! We are actively searching for candidates located in Alberta for a fully remote opportunity.
Successful candidates MUST be available to start February 26, 2024.
This is a permanentfull-time opportunity that operates any five (5) days a week with a rotational schedule between the operating business hours of:
Monday to Sunday: 6:00AM to 8:00PM MDT (Monday to Sunday: 8:00AM to 10:00PM EST)
Successful candidates must provide and use their own equipment. As a condition of employment, the device must meet the requirements. Interested applicants are required to provide proof of minimum specs. (outlined below) by attaching their validated completion. We offer a TAX-FREE monitor reimbursement program of up to $200.
The device must:
- Support Windows 10 (1803 or higher)
- Have at least 8GB of RAM (memory)
- Have at least 500MB of free space (storage/HDD)
- Minimum internet speed at least 10mbps
- Webcam
- Headset
Responsibilities
- Provide assistance to customers inquiring about new products and services
- Thoroughly and accurately review and document customer accounts to ensure better assistance to customers
- Effectively resolve and de-escalate customer disputes
- Handle customer billing inquiries with professionalism
- Respect and uphold privacy and protection of customer information
- Maintain utmost respect for customer privacy and data protection
- Market new services and products to new and existing customers
- Exceed individual targets and performance expectations, with the potential to earn additional compensation
- Demonstrate advanced knowledge of contracts and policies
- Transfer calls to appropriate departments as necessary
Qualifications
- Flexibility to work various shifts
- Strong organizational skills and active listening abilities to determine the most suitable course of action
- Exceptional attention to detail with excellent written and verbal communication skills
- Proficiency in computer usage and data entry
- Prior experience in Customer Service, with a preference for experience in accounts receivable or contact centers
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Sales experience is considered advantageous
- Physical presence in the province of employment is mandatory; the use of personal VPN services or IP maskers on company networks is strictly prohibited.
Compensation: competitive hourly wage and eligible for bonuses and full commission
- $15.00 per hour plus 4% vacation pay
Perks:
- Never come into the Office – train and work from home within Saskatchewan
- Monitor reimbursement program up to $200
- Tier wage model based on tenure
- Monthly contests with cash and prizes awarded
- Benefits/Health Care Spending Account
- Fun and Engaging Work Culture
- Perkopolis Discount Program including store discounts, rental discounts, ticket discounts, travel discounts and more!
- Career and Leadership Development - we are looking for top talent individuals that can grow with us!
- In depth training at the start of employment with continuous development and ongoing training throughout
- Rotational work schedule
Join a winning team today!
We are an equal opportunity employer.
Accommodations are available upon request at any point in the selection process. #2
