Guest Service Agent

The Holiday Inn & Suites Kamloops is a full service hotel with 89 guestrooms located in North Shore Kamloops. Our onsite amenities include a pool, fitness center and restaurant.

Our job isn’t just about giving guests a smooth check-in and check-out at our hotel. Instead, at the Holiday Inn & Suites Kamloops, we focus on building relationships with guests and creating meaningful experiences that is unique and memorable. Our Guest Experience Experts take initiative to deliver a wide range of services to guide our guests through their entire stay. They are empowered to go above and beyond and do whatever it takes to get the job done. Whether it is attending to operational needs, addressing guest requests, completing reports, or sharing about the highlights of our location, the Guest Experience Expert puts our guests at ease and makes the transaction process seamless.

Employee Benefits

· Receive 50% off at our on-site White Spot restaurant during work days

· Enjoy employee rate at over 6000+ IHG hotels in over 100 countries

· Earn points for free stays through enrolling guests in our loyalty program

· Extended dental and vision care as a full time employee after the probation period

· Free on-site parking

· Brand Uniform will be provided

· Bonus Program

Job Description

· Knowledgeable of Opera PMS is preferred

· Maintain an inventory of vacancies, reservations and room assignments.

· Knowledgeable of room locations, types of rooms available, and room rates.

· Ensure each guest receives a warm and welcoming reception at check-in/check-out

· Provide information about services available in the hotel and surrounding areas

· Process charges and payments to the appropriate accounts.

· Answer telephones, taking messages, directing calls and processing reservations

· Address customer inquiries and concerns

· Coordinate guest room maintenance work with the engineering and maintenance division.

· Use persuasive selling techniques to sell rooms and to promote other services of the hotel.

· Report any unusual occurrences or requests to the manager or assistant manager.

· Manage and resolve all guest complaints in a professional and courteous manner.

Job Application Process:

· Please email, fax or drop off a resume. Phone calls will not be accepted. Only applicants who we wish to interview will be contacted.

Job Types: Full-time, Part-time, Permanent

Salary: $17.00-$18.00 per hour

Benefits:

• Dental care
• Extended health care
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Kamloops, BC: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (required)

Work Location: In person